Noah Dracup
Pennsylvania,PA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
IT Data Analyst
CAPP/USA
08.2025 - 11.2025
- Supported end users with laptops, printers, and peripherals to minimize downtime.
- Led a company-wide transition from Windows to macOS, handling deployment and training.
- Managed and triaged IT tickets in Jira Service Desk to ensure timely resolution.
- Administered the company’s MDM platform for secure device management.
- Coordinated new hire onboarding, setting up workstations, access, and equipment.
- Created and maintained IT documentation for users and administrators.
- Enforced cybersecurity best practices across all IT operations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
IT Support Specialist
Cabrini University
01.2024 - 05.2024
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Assisted in troubleshooting network connectivity problems, enhancing user access to campus resources.
- Documented IT processes and procedures to improve knowledge sharing among team members.
- Used ticketing systems to manage and process support actions and requests.
- Responded to help desk tickets promptly, maintaining high standards of customer service and satisfaction.
Education
Bachelor of Science - Computer Information Systems
Cabrini University
Radnor, PA05-2024
Skills
- Analytical problem-solving
- Project coordination
- Written communication proficiency
- Teamwork and collaboration
- Problem-solving
- Customer service
- Friendly, positive attitude
- Experienced with Google Workspace tools
- Proficient in Microsoft Office
- Azure cloud services
- Active Directory administration
- Troubleshooting and user support
- Network security expertise
- Jira issue tracking
- Adept at Python coding
- Technical documentation
Timeline
IT Data Analyst
CAPP/USA
08.2025 - 11.2025
IT Support Specialist
Cabrini University
01.2024 - 05.2024
Bachelor of Science - Computer Information Systems
Cabrini University