Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Noah Eastman

Indianapolis,IN

Summary

Motivated leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Currently looking to obtain an MBA degree to expand my management skills, business knowledge, and operational management skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Unit-Manager

North American Risk Services (NARS)
Altamonte Springs, FL
06.2023 - Current
  • Monitored staff performance and provided feedback for improvement.
  • Developed strategies for increasing customer satisfaction levels.
  • Ensured compliance with internal policies, procedures and regulations.
  • Provided leadership through effective communication, motivation, coaching and mentoring.
  • Provided support to Unit Manager in daily operations and decision making.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Commercial Property Damage Adjuster

North American Risk Services (NARS)
Altamonte Springs, FL
03.2023 - 06.2024
  • Ensured compliance with regulatory requirements relating to claims handling.
  • Assessed potential losses for insureds in accordance with applicable laws and regulations.
  • Identified and obtained evidence to ascertain claim value.
  • Provided coverage opinions based on analysis of facts, law, policy language and endorsements.

Liability and Coverage Supervisor

GEICO
Indianapolis, IN
05.2022 - 03.2023
  • Achieved top quartile results month over month
  • Recently accepted a "Mini Manager" position that will oversee a team of new supervisors as they begin their roles in supervising new associates to the company
  • In this role, I will be entrusted to oversee 5-6 supervisors as well as the associates that work under them
  • Responsible for performance and development of ten general liability claim associates focusing on proficiency, customer satisfaction, adherence to best practices, and good faith claim handling
  • Maintain accurate records for reporting and audit purposes
  • Manage monthly team meetings for training purposes to provide an open forum to discuss work flow, morale, and improve claim processes
  • Conduct weekly one on one meetings with each team member to discuss performance, areas of improvement, and inspire engagement.

Bodily Injury Claims Adjuster

GEICO
Indianapolis, IN
06.2021 - 05.2022
  • Was a top performing associate in early claims resolutions averaging 45 closures per month
  • Because of my results I was invited to join a specialty team that specializes in handling cases that averaged 45-days and older
  • Evaluated injury claims, adjusted and prorated special/general damages, and negotiated settlement of bodily injury and property damage claims
  • Accountable for security of financial processing of claims, as well as security information contained in claims files
  • Used problem solving and strategic thinking skills to push files to resolution in a timely and effective manner.

Policy Intern

Michigan Senate Majority Policy Office
Lansing, MI
01.2020 - 04.2020
  • Evaluated and interpreted current political issues, policies, and legislation for Senate Majority Policy advisors
  • Delivered political subject matter expertise to government representatives and civic officials
  • Identified, researched, and tracked legislative issues relevant to current public issues
  • Attended legislative and regulatory hearings to report information back to SMPO advisors
  • Drafted articles, letters, reports, and technical documents on policy.

Education

Bachelor of Arts in Political Science - Pre-Law

Michigan State University
East Lansing, MI
05.2021

Skills

  • Policy Analysis
  • Claims Handling
  • Risk Mitigation
  • Staff Management
  • Staff Training and Development
  • Project Planning
  • Analytical Skills
  • Meeting Facilitation
  • Remote Team Management
  • Performance Coaching

Certification

Currently holds 27 active Insurance Adjusting licenses in states like Florida, Texas, and New York.

Timeline

Assistant Unit-Manager

North American Risk Services (NARS)
06.2023 - Current

Commercial Property Damage Adjuster

North American Risk Services (NARS)
03.2023 - 06.2024

Liability and Coverage Supervisor

GEICO
05.2022 - 03.2023

Bodily Injury Claims Adjuster

GEICO
06.2021 - 05.2022

Policy Intern

Michigan Senate Majority Policy Office
01.2020 - 04.2020

Bachelor of Arts in Political Science - Pre-Law

Michigan State University

Currently holds 27 active Insurance Adjusting licenses in states like Florida, Texas, and New York.

Noah Eastman