Noah Eastman
Indianapolis,IN
Summary
Motivated leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Currently looking to obtain an MBA degree to expand my management skills, business knowledge, and operational management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Unit-Manager
North American Risk Services (NARS)
Altamonte Springs, FL
06.2023 - Current
- Monitored staff performance and provided feedback for improvement.
- Developed strategies for increasing customer satisfaction levels.
- Ensured compliance with internal policies, procedures and regulations.
- Provided leadership through effective communication, motivation, coaching and mentoring.
- Provided support to Unit Manager in daily operations and decision making.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Commercial Property Damage Adjuster
North American Risk Services (NARS)
Altamonte Springs, FL
03.2023 - 06.2024
- Ensured compliance with regulatory requirements relating to claims handling.
- Assessed potential losses for insureds in accordance with applicable laws and regulations.
- Identified and obtained evidence to ascertain claim value.
- Provided coverage opinions based on analysis of facts, law, policy language and endorsements.
Liability and Coverage Supervisor
GEICO
Indianapolis, IN
05.2022 - 03.2023
- Achieved top quartile results month over month
- Recently accepted a "Mini Manager" position that will oversee a team of new supervisors as they begin their roles in supervising new associates to the company
- In this role, I will be entrusted to oversee 5-6 supervisors as well as the associates that work under them
- Responsible for performance and development of ten general liability claim associates focusing on proficiency, customer satisfaction, adherence to best practices, and good faith claim handling
- Maintain accurate records for reporting and audit purposes
- Manage monthly team meetings for training purposes to provide an open forum to discuss work flow, morale, and improve claim processes
- Conduct weekly one on one meetings with each team member to discuss performance, areas of improvement, and inspire engagement.
Bodily Injury Claims Adjuster
GEICO
Indianapolis, IN
06.2021 - 05.2022
- Was a top performing associate in early claims resolutions averaging 45 closures per month
- Because of my results I was invited to join a specialty team that specializes in handling cases that averaged 45-days and older
- Evaluated injury claims, adjusted and prorated special/general damages, and negotiated settlement of bodily injury and property damage claims
- Accountable for security of financial processing of claims, as well as security information contained in claims files
- Used problem solving and strategic thinking skills to push files to resolution in a timely and effective manner.
Policy Intern
Michigan Senate Majority Policy Office
Lansing, MI
01.2020 - 04.2020
- Evaluated and interpreted current political issues, policies, and legislation for Senate Majority Policy advisors
- Delivered political subject matter expertise to government representatives and civic officials
- Identified, researched, and tracked legislative issues relevant to current public issues
- Attended legislative and regulatory hearings to report information back to SMPO advisors
- Drafted articles, letters, reports, and technical documents on policy.
Education
Bachelor of Arts in Political Science - Pre-Law
Michigan State University
East Lansing, MI05.2021
Skills
- Policy Analysis
- Claims Handling
- Risk Mitigation
- Staff Management
- Staff Training and Development
- Project Planning
- Analytical Skills
- Meeting Facilitation
- Remote Team Management
- Performance Coaching
Certification
Currently holds 27 active Insurance Adjusting licenses in states like Florida, Texas, and New York.
Timeline
Assistant Unit-Manager
North American Risk Services (NARS)
06.2023 - Current
Commercial Property Damage Adjuster
North American Risk Services (NARS)
03.2023 - 06.2024
Liability and Coverage Supervisor
GEICO
05.2022 - 03.2023
Bodily Injury Claims Adjuster
GEICO
06.2021 - 05.2022
Policy Intern
Michigan Senate Majority Policy Office
01.2020 - 04.2020
Bachelor of Arts in Political Science - Pre-Law
Michigan State University
Currently holds 27 active Insurance Adjusting licenses in states like Florida, Texas, and New York.
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