Noah Ewton
Jacksonville,FL
Summary
A hardworking Network Technology student with 7 years of hands-on experience troubleshooting and assembling computers in a personal environment, as well as performing hardware replacements for individual components.
Overview
6
6
years of professional experience
Work History
Tier 2 Technical Support
Agile Financial Systems
05.2025 - Current
- Developed training materials and conducted onboarding sessions for new technical support staff.
- Assist merchants via phone with troubleshooting credit card readers, ranging from simple power issues to new file builds.
- Utilized CRM software to manage support tickets, ensuring timely follow-up and resolution tracking.
- Handle escalations from Tier 1 Support staff
Sales Representative
TurboDebt
04.2023 - 11.2024
- Make outbound calls to leads and convert to sales opportunities
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Tier 2 Technical Support
Concentrix
05.2020 - 04.2023
- Handle complex calls escalated from Tier 1 Support staff
- Assist with training new-hire classes
- Provide technical troubleshooting for macOS and iOS products
- Maintained a 100% customer satisfaction rate for three consecutive quarters.
Education
Bachelor of Science - Computer Systems Networking
Florida State College At Jacksonville
06-2029
General Education Degree - undefined
01-2020
Skills
- Proficiency in Windows & macOS
- Linux Administration
- Knowledge of OSI model
- Critical thinking
- High attention to detail
- Extensive knowledge of payment processing industry
Timeline
Tier 2 Technical Support
Agile Financial Systems
05.2025 - Current
Sales Representative
TurboDebt
04.2023 - 11.2024
Tier 2 Technical Support
Concentrix
05.2020 - 04.2023
General Education Degree - undefined
Bachelor of Science - Computer Systems Networking
Florida State College At Jacksonville