Noah Goin
Cedar Rapids,IA
Summary
Customer-oriented IT Support and Customer Service professional with a strong ability to translate technical issues into clear, user-friendly solutions. Experienced in troubleshooting systems, managing support tickets, and delivering excellent service in high-demand environments. Committed to efficiency, accuracy, and positive customer experiences. Experienced Sales Associate with a strong background in customer engagement, sales strategy, and team collaboration. Proven ability to consistently exceed sales goals while maintaining excellent customer relationships. Recognized for product expertise, professionalism, and leadership on the sales floor.
Overview
8
8
years of professional experience
Work History
Pet Care Specialist
PetSmart Charities
Cedar Rapids, IA
06.2025 - Current
- Provided exceptional care for pets, ensuring safety and comfort during visits.
- Assisted with daily operations, including feeding, grooming, and exercise routines for various animals.
- Maintained cleanliness and organization of pet areas to promote a healthy environment.
- Educated pet owners on proper care techniques and available services within the facility.
- Collaborated with team members to streamline processes and enhance overall service quality.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Handled animals safely and remained calm in different situations.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
- Completed routine check-ups to assess animal health and chronic or acute concerns.
- Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
- Modified or help others modify pet behavior with proven, safe strategies.
- Contributed to business growth by fostering strong relationships with clients leading to referrals and repeat bookings.
- Increased customer satisfaction through timely communication about their pets'' status and activities.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Followed pet care instructions for dietary needs and medication regimens.
- Reset procedure rooms between appointments and disinfected equipment.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Educated visitors and staff on proper animal care and handling.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Delivery Driver
DoorDash
Myrtle Beach, SC
07.2023 - Current
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Managed route planning to optimize delivery time and reduce fuel consumption.
- Maintained accurate records of deliveries and customer interactions for quality assurance.
- Communicated effectively with dispatch to address issues and ensure timely service.
- Resolved customer concerns promptly, enhancing overall satisfaction with services provided.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
Customer Service Representative
Carolinas Staffing Solutions
Myrtle Beach, SC
08.2021 - 04.2023
- Provided exceptional support to customers through effective communication and problem-solving techniques.
- Assisted in resolving customer inquiries via phone, email, and chat platforms, ensuring timely responses.
- Educated customers on product offerings and services, enhancing overall satisfaction and retention rates.
- Maintained accurate records of customer interactions in CRM systems for future reference and follow-ups.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Investigated and resolved customer inquiries and complaints quickly.
Key Holder
Hot Topic Inc.
12.2019 - 09.2020
- Maintained records related to sales, returns and inventory availability.
- Maintained organized, presentable merchandise to drive continuous sales.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Receptionist
Mirror Mirror Salon Spa
04.2019 - 12.2019
- Collected Service and product payments from clients and updated account balances.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific Specific stylists.
- Scheduled and confirmed appointments and meetings for the stylists.
Customer Service Lead
Bojangles'
05.2018 - 02.2019
- Counted cash in register drawer to balance register at beginning and end of shift.
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Worked closely with managers to solve problems and handle customer complaints.
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Maintained organized and clean customer areas by completing daily recovery checklists.
- Educated customers on Seasonal promotions to enhance sales.
- Sanitized, cleaned and scrubbed restroom fixtures and surfaces in detail.
- Collected trash for disposal in garbage and recycling receptacles and replaced bin liners.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
Education
Associate of Arts - Cosmetology
Kirkwood Community College
Cedar Rapids, IA01-2028
GED -
Socastee High School
Myrtle Beach, SC2019
Skills
- Hardware installation
- Problem-solving skills
- Teamwork and collaboration
- Customer service
- Multi-tasking strength
- Money handling
- Stocking and receiving
- POS system operation
- Data entry
- Call center experience
- Computer proficiency
- Spreadsheets
Timeline
Pet Care Specialist
PetSmart Charities
06.2025 - Current
Delivery Driver
DoorDash
07.2023 - Current
Customer Service Representative
Carolinas Staffing Solutions
08.2021 - 04.2023
Key Holder
Hot Topic Inc.
12.2019 - 09.2020
Receptionist
Mirror Mirror Salon Spa
04.2019 - 12.2019
Customer Service Lead
Bojangles'
05.2018 - 02.2019
Associate of Arts - Cosmetology
Kirkwood Community College
GED -
Socastee High School