Microsoft
Noah Hammond
Silver Spring,United States
Summary
Industrious consultan with successful history developing business intelligence to improve business operational planning and implementation. Applies vast knowledge of business best practices, regulatory standards and optimal control systems to support growth and success. Reliable quantitative analyst with accuracy in comprehension of company metrics. Experienced accomplished in completing construction projects quickly and cost-effectively.
Overview
1
1
Language
4
4
years of post-secondary education
25
25
years of professional experience
Work History
Independent Consultant
Self Employed Services
Washington DC, District Of Columbia
03.2020 - 08.2021
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to maintained proper operation of electric grid for the business
- Consulted with customers to assess needs and propose optimal solutions.
Server Manager
Schlow Restaurant Group
Washington DC, District Of Columbia
05.2014 - 01.2020
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Identified and reported defective products and units to vendors and requested replacements to maintain food quality standards.
- Scheduled meetings and managed calendar.
IT Support Specialist
Connectiv Power Delivery
Newark, DE
04.2006 - 06.2013
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with HR department to design standardized onboarding processes and training assets.
Customer Service Representative
Puritan's Pride
Carbondale, IL
02.2002 - 01.2006
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Regularly exceeded daily sales and product add-on quotas.
Scout Leader
United States Marine Corps
29 Palms, CA
01.1995 - 01.2002
- Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Advised Company commander on operations, intelligence and risk assessments in daily briefings.
- Coordinated infantry positioning and equipment locations to facilitate safety and efficiency.
Education
Associate of Science - General Studies
John A Logan College
Carterville, IL 01.1993 - 12.1994
Bachelor of Science - Communications Systems Technology
University of Delaware
Newark, DE 01.2004 - 05.2006
Skills
Disaster Recovery Planning
Sales Development
Server Management
Call center operations
Bilingual
Database Management
Software
Timeline
Independent Consultant
Self Employed Services
03.2020 - 08.2021
Server Manager
Schlow Restaurant Group
05.2014 - 01.2020
IT Support Specialist
Connectiv Power Delivery
04.2006 - 06.2013
Bachelor of Science - Communications Systems Technology
University of Delaware
01.2004 - 05.2006
Customer Service Representative
Puritan's Pride
02.2002 - 01.2006
Scout Leader
United States Marine Corps
01.1995 - 01.2002
Associate of Science - General Studies
John A Logan College
01.1993 - 12.1994