Noah Hernandez
Valencia,CA
Summary
Results-oriented coordinator with strong account setup and support skills. Known for ensuring data accuracy and providing insightful performance analysis. Ready to leverage expertise in system troubleshooting and owner communication to drive impactful results.
Overview
10
10
years of professional experience
Work History
Owner Success Coordinator
Acme
Palm Springs, CA
03.2026 - Current
- Manage ownership changes, ensuring accurate updates to accounts and property records within internal systems
- Assist property owners with permitting and compliance requirements, ensuring all required documentation is submitted and properly recorded
- Provide performance support by reviewing property metrics and guiding owners on pricing and booking strategies
- Troubleshoot system-related issues, including access problems and operational disruptions
- Maintain accuracy of account information and property setup across internal platforms
- Support owners with account setup, navigation, and general system functionality
Retention Account Manager
Vacasa
Portland, OR
06.2023 - 03.2026
- Acted as a primary point of contact during operational and platform transitions, guiding owners through system updates and changes
- Analyzed property performance and booking data to recommend pricing adjustments and improve listing competitiveness
- Collaborated with internal teams to address owner concerns and resolve complex account and reservation issues
- Developed retention strategies to enhance customer loyalty and reduce churn rates.
- Retained over $2.3M in revenue while maintaining a 52.3% retention rate
Administrative Assistant
Galpin & Associates
North Hills, CA
04.2016 - 06.2023
- Promoted productivity by coordinating schedules, meetings and correspondence.
- Entered customer information into dealership's database to maintain accurate records.
- Generated sales reports as needed by management
- Managed incoming and outgoing mail, packages and faxes.
- Trained office staff in use of different equipment and software programs.
Skills
- Owner Account Setup & Support
- Account & Data Accuracy
- Client Communication & Escalation Handling
- Cross-functional Team Coordination
- Property Performance Analysis
- System Troubleshooting & Issue Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Owner Success Coordinator
Acme
03.2026 - Current
Retention Account Manager
Vacasa
06.2023 - 03.2026
Administrative Assistant
Galpin & Associates
04.2016 - 06.2023