Noah Holloway
Springfield,MO
Summary
Proven leader at Collectomaniacs with a track record of enhancing customer satisfaction and streamlining operations. Skilled in customer service management and problem-solving, I excel in fast-paced environments, ensuring efficient inventory control and fostering positive client relations. My approach has significantly improved team performance through effective training and mentoring.
Overview
9
9
years of professional experience
Work History
Store Manager
Collectomaniacs
Springfield, MO
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Sales Associate
Collectomaniacs
Springfield, MO
08.2022 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server
Ocean Zen
Springfield, MO
03.2017 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Fraud Prevention Specialist
Teletech
Springfield, MO
03.2016 - 05.2016
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
Education
High School Diploma -
Nixa High School
Nixa, MO05.2015
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Outstanding communication skills
Timeline
Store Manager
Collectomaniacs
05.2024 - Current
Sales Associate
Collectomaniacs
08.2022 - 04.2024
Server
Ocean Zen
03.2017 - 07.2022
Fraud Prevention Specialist
Teletech
03.2016 - 05.2016
High School Diploma -
Nixa High School