Results-driven individual with a strong background in customer service and program coordination. Known for effective communication and leadership skills, fostering teamwork and safety during high-traffic events.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
Activities And Recreation Center
Champaign, IL
08.2025 - Current
Supervise daily climbing wall operations, ensuring participant safety and adherence to facility policies.
Train and assist new users in proper climbing, belaying, and equipment procedures.
Provide front-desk operations including participant check-in, program information, and issue resolution.
Support staff and facility operations during high-traffic recreation hours.
Promote a welcoming and inclusive recreation environment for students and community members.
Cadet
Illinois Army National Guard
Aurora, IL
11.2018 - Current
Assisted in planning and executing structured training events for groups, managing logistics, timelines, and participant responsibilities.
Enforced organizational standards and policies while maintaining a positive, professional team environment.
Conducted risk assessments and implemented safety controls during physically demanding training activities.
Managed equipment preparation, distribution, and accountability for team training events.
Communicated with leadership and peers to coordinate schedules, resources, and operational needs.
Hospitality Staff & Youth Instructor
First Ascent Climbing & Fitness
Peoria, IL
05.2024 - 08.2024
Managed groups of young climbers, maintaining engagement, discipline, and a supportive learning environment.
Designed and facilitated skill progressions that helped participants build confidence and technical ability.
Mentored youth athletes while promoting teamwork, resilience, and problem-solving.
Provided continuous risk assessment and supervision during climbing activities.
Coordinated with other instructors to run camps, classes, and group sessions.