CANDRA EILEEN MAY
Tempe,AZ
Summary
Training and development-focused professional with experience designing, coordinating, and delivering learning support in both corporate and high-volume service environments. Proven ability to create training materials, document processes, and guide employees toward improved performance. Recognized for excellence at Salt River Project through multiple awards. Strong communicator with a passion for employee development, continuous learning, and building effective training resources.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Salt River Project
Tempe, USA
03.2025 - Current
- Provided high-quality customer support in a fast-paced call center, explaining complex processes and resolving customer concerns efficiently
- Collaborated with leadership and team members to identify performance gaps and implement improvement strategies
- Clarified procedures, reinforced best practices, and facilitated ongoing learning for peers.
- Developed and shared detailed process documentation and training notes to support team knowledge and consistency
- Maintained accurate records and documentation aligned with organizational standards
- Recognized with two Special Recognition Awards for outstanding performance and contributions to team success
- Completed Microsoft Excel Level 1 & 2 training; currently completing a PowerPoint training program to enhance presentation and training capabilities
Hospitality & Training Leadership Roles
Rustler's Rooste
, USA
05.2022 - Current
- Led onboarding and development of new employees as Head Trainer across multiple organizations
- Designed and delivered hands-on training to ensure employees understood procedures, service standards, and expectations
- Created structured training materials, including comprehensive training binders, to support consistency in onboarding and knowledge transfer
- Coordinated team operations during high-volume periods, ensuring effective communication and task execution
- Coordinated planning and execution of large-scale events, delegating responsibilities and guiding staff
Beverage Cart Attendant
The Arizona Grand Resort
Phoenix, Arizona
05.2023 - 12.2024
- Monitored inventory levels and restocked items to maintain product availability for guests.
- Coordinated with co-workers during peak times to facilitate smooth operations and enhance service delivery.
- Reconciled daily sales with cash, checks, and credit card transactions to ensure accurate closing of cart.
Education
Current Pursuit of A Bachelor’s Degree - Mechanical Engineering
DeVry University
Some College (No Degree) - Credits toward Secondary Education (English)
Arizona State University
Tempe, AZSkills
- Onboarding coaching
- Instruction and facilitation
- Program coordination
- Training Program Development
- Performance Improvement Support
- Needs Assessment Support
- Data Analysis
- Microsoft Excel (Level 1 & 2)
- PowerPoint (In Progress)
- Documentation management
- Communication Across All Levels
Awards Recognition
Special Recognition Award, Salt River Project, 2x recipient
Professional Development
- Microsoft Excel – Level 1 & Level 2, Completed
- Microsoft PowerPoint Training Program, In Progress
Timeline
Customer Service Representative
Salt River Project
03.2025 - Current
Beverage Cart Attendant
The Arizona Grand Resort
05.2023 - 12.2024
Hospitality & Training Leadership Roles
Rustler's Rooste
05.2022 - Current
Current Pursuit of A Bachelor’s Degree - Mechanical Engineering
DeVry University
Some College (No Degree) - Credits toward Secondary Education (English)
Arizona State University