Noah Leos
Leander
Summary
Dedicated professional with strong conflict resolution and time management skills. Proven ability to enhance customer satisfaction and implement process improvements in high-pressure environments.
Overview
11
11
years of professional experience
Work History
PDP Liaison
Spring Venture Group
Kansas City
04.2018 - Current
- Resolved customer inquiries by providing accurate information and timely support, enhancing customer satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Researched customer needs and preferences to develop tailored solutions, improving service relevance.
Team Supervisor
Advance Call Center Technologies
Junction City
03.2017 - 04.2018
- Conducted performance reviews and provided actionable feedback to enhance team member development.
- Monitored team performance metrics to identify trends and drive targeted process improvements.
- Led team by addressing questions and resolving complex problems to support daily operations.
Military Police Officer
United States Army
Fort Riley
09.2015 - 02.2017
- Conducted random checks of personnel identification cards to enhance security and deter unauthorized access.
- Ensured compliance with military laws and regulations, reinforcing operational standards and discipline.
- Monitored and authorized access to restricted areas, preventing theft and unauthorized entry.
Restaurant Server
Logans Roadhouse Grill
Leander
08.2014 - 01.2015
- Processed payments accurately, ensuring seamless transactions for guests.
- Managed multiple tables, providing attentive service to enhance guest satisfaction.
- Delivered personalized service and meticulous attention to detail, creating memorable dining experiences.
Education
High School Diploma -
Poth High School
Poth, TX05-2015
Skills
- Order accuracy
- Time management
- Conflict resolution
- Adaptability
- Multitasking
- Dining customer service
- Customer satisfaction
Timeline
PDP Liaison
Spring Venture Group
04.2018 - Current
Team Supervisor
Advance Call Center Technologies
03.2017 - 04.2018
Military Police Officer
United States Army
09.2015 - 02.2017
Restaurant Server
Logans Roadhouse Grill
08.2014 - 01.2015
High School Diploma -
Poth High School