Analytical Client Analyst with experience in commercial insurance operations, specializing in data-driven reporting and client service. Expertise in managing workflows, maintaining records across systems, and identifying process improvements. Holds a Bachelor's Degree in Sports Business and an Associate Degree in Business Administration, along with certifications in Google Sheets and SQL. Ready to leverage strong analytical and problem-solving skills in data-focused environments.
Work History
Client Analyst
5 Months
Marsh | 04.2026 - Current
Manage day-to-day servicing activities for commercial insurance accounts, coordinating documentation, carrier requests, loss runs, and time-sensitive client deliverables to support accurate and timely account servicing.
Collaborated with Client Managers and insurance carriers to obtain required information and resolve outstanding issues, ensuring efficient completion of account documentation and deliverables.
Applied Property & Casualty insurance knowledge to enhance account servicing, documentation, reporting, and workflow decisions while identifying and implementing process improvements.
Process client and internal requests across multiple accounts, prioritizing competing deadlines while maintaining accuracy, attention to detail, and consistent follow-through.
Coordinated retrieval, review, and processing of loss run reports by submitting carrier requests, monitoring outstanding items, and following up on delays to ensure timely access to critical account information.
Client Associate
8 Months
Marsh & McLennan | 07.2025 - 03.2026
Supported commercial insurance account teams by preparing documents, updating policies, handling renewals, processing loss runs, and managing electronic files to ensure smooth operations.
Assisted with carrier and client requests and maintained accurate account records, communicating outstanding items to facilitate timely service completion.
Gained foundational knowledge of commercial Property & Casualty insurance through structured training, licensing preparation, and hands-on account servicing to enhance client support.
Seasonal Delivery Driver
2 Months
UPS | 10.2024 - 12.2024
Delivered 80+ packages daily, ensuring accuracy and timeliness while fostering positive customer relationships and effectively resolving delivery issues.
Maintained accurate records of deliveries, including signatures and tracking information.
Navigated delivery routes using GPS technology to optimize time and reduce delays.
Solar Panel & Window Cleaner
6 Months
Solar Shine | 04.2024 - 10.2024
Executed cleaning and maintenance tasks and installed pigeon-abatement systems to resolve service concerns.
Ensured timely project completion by working efficiently under various weather conditions without sacrificing quality or safety standards.
Increased efficiency with proper use of squeegees, ladders, scaffolding, and other specialized equipment.
Build Designer Intern
3 Months
City of Antioch | 06.2023 - 09.2023
Conducted demographic and site research, contributing to project planning and timeline management for youth-focused design initiatives.
Utilized design software to produce high-quality graphics for promotional materials and events.
Managed multiple design projects simultaneously, ensuring timely delivery and adherence to project guidelines.
Warehouse Associate
8 Months
Amazon | 12.2021 - 08.2022
Improved shipping and receiving workflows by focusing on productivity, accuracy, and operational efficiency.
Operated material handling equipment to efficiently transport goods throughout warehouse.
Education
B.A. - Sports Business
Arizona State University | Tempe | 12-2024
A.A. - Business Administration
Los Medanos College | Pittsburg | 06-2022
Skills
Business intelligence
Microsoft Excel
Account management
Detail orientation
Workflow management
Decision-making
Time management
Multitasking
Organizational abilities
Adaptability
Time management
Client relationship management
Certification
Data Visualizations in Google Sheets – DataCamp, Pivot Tables in Google Sheets – DataCamp, SQL Database Functionality – DataCamp