Service Now
Noah McHugh
Portsmouth,RI
Summary
Dedicated and detail-oriented help desk technician with secret government clearance. A strong background in account management, technical support, and cybersecurity. Demonstrated expertise in resolving computer issues and delivering exceptional customer service in fast-paced environments. Skilled at troubleshooting hardware and software problems, committed to improving user experience and enhancing operational efficiency. Excited to leverage technical skills and proactive approach to support and empower team members in achieving organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Rite Solutions
05.2024 - Current
- Manage accounts for over 5,000 users, ensuring efficient user access and security protocols.
- Provide end-user troubleshooting and desktop support, resolving technical issues swiftly to enhance user experience.
- Multitask between various roles within the team, contributing to improved workflow and operational efficiency.
Bartender
Brick Alley Pub
07.2019 - 01.2023
- Support the restaurant's main bar with efficiency with duties including serving food as well as drinks, change kegs, refill ice, replenish drink mixers, and restock glassware
- Demonstrate leadership ability to sustain the cleanliness, safety and well-being of bar areas
- Use of time management skills to ensure maximum efficiency
- Leverage exceptional verbal and written communication skills when engaging with customers.
Crew Member
Livingston Design
05.2016 - 01.2022
- Responsible for pre-event setup and post-event breakdown
- The setup and take-down of tents, lighting, staging, dance floor, and flooring in Newport venues such as Castle Hill and the Newport mansions
- Demonstrate excellent customer service and communication skills by greeting customers, providing assistance, assisting crew members, and answering questions.
Education
Bachelor of Arts - Computer Science
University of Rhode Island
Kingston, RI08-2023
Skills
- Communication
- Support Ticket System Management
- Time Management
- Task Prioritization
Volunteer Experience
Website Designer
Portsmouth High School Girls Lacrosse Team, Portsmouth, RI
- Designed, created, and maintained a comprehensive website for the sports management team, enhancing communication among coaches, managers, and Boosters board members.
- Developed user-friendly features to keep players, parents, and supporters informed about team rosters, season schedules, and fundraising events.
Certification
Comp TIA Security+
Software
C
C
Python
Account Management
Timeline
Help Desk Technician
Rite Solutions
05.2024 - Current
Bartender
Brick Alley Pub
07.2019 - 01.2023
Crew Member
Livingston Design
05.2016 - 01.2022
Comp TIA Security+
Bachelor of Arts - Computer Science
University of Rhode Island
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