Noah Nixon
Fuquay-Varina,NC
Summary
Logistics and operations professional with extensive experience in client relationship management, team leadership, and process optimization. Currently seeking a dynamic position where I can leverage my logistics expertise to drive impactful results, foster innovation, and contribute to strategic business goals. Passionate about continuous professional growth, tackling operational challenges, and making a meaningful difference in both technical and leadership capacities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Key Account Manager
Biocair
Cary, NC
10.2022 - Current
- Serve as the primary point of contact for key clients, ensuring exceptional service and satisfaction.
- Drive account growth and retention through strategic planning and customer engagement, contributing to increased revenue.
- Oversee logistics operations to ensure timely and efficient delivery, consistently exceeding client expectations.
- Track and analyze key performance indicators (KPIs) to provide actionable insights and drive operational improvements.
- Identify and implement process improvements to reduce costs and enhance service quality.
- Work closely with internal teams (sales, supply chain, customer service) to ensure smooth service delivery and client satisfaction.
- Stay informed on industry trends and technological advancements to recommend improvements and innovation.
Cell and Gene Therapy Logistics Specialist
Biocair
Cary, NC
03.2021 - 10.2022
- Managed end-to-end logistics for sensitive cell and gene therapy shipments, ensuring compliance with stringent temperature and handling requirements.
- Coordinated with carriers, freight companies, and internal teams to ensure on-time delivery and resolve any delays or issues.
- Handled all shipping documentation, including bills of lading, customs forms, and invoices, ensuring compliance with regulations.
- Built strong relationships with vendors and carriers to ensure reliable and efficient logistics support.
- Conducted cost analysis and process improvements to optimize operational efficiency and reduce expenses.
- Provided outstanding customer support, addressing shipping, delivery, and inventory concerns proactively.
- Led efforts to improve operational processes, reducing delivery times, and enhancing customer satisfaction.
Floor Manager
Allsportsystems
Fuquay-Varina, NC
09.2016 - 03.2021
- Led and motivated a team of technicians and customer service staff to deliver high-quality, in-home golf simulation experiences.
- Managed the setup, maintenance, and troubleshooting of golf simulators, ensuring optimal performance for customers.
- Trained and developed new staff on equipment handling, customer service, and safety protocols.
- Managed inventory of equipment and accessories, ensuring proper restocking and maintenance.
- Managed operational budgets, ensuring cost-effective use of resources while maintaining quality service.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2014
Skills
Logistics and Operations
- Supply Chain Management
- Inventory Management
- Shipment Coordination
- Process Optimization
- Vendor and Carrier Relations
- Regulatory Compliance
- Budget Management
Leadership and Communication
- Team Leadership and Development
- Cross-functional Collaboration
- Client Relationship Management
- Conflict Resolution
- Customer Support and Upselling
- Staff Training and Mentorship
Technical Skills:
- Logistics Software (eg, TMS, ERP systems)
- Order Processing and Fulfillment
- Quality Assurance and Troubleshooting
- Data Analysis and Reporting
Problem Solving and Critical Thinking
- Creative Problem-Solving
- Operational Efficiency Improvement
- Adaptability and Flexibility
Certification
- Dangerous Good IATA Certified
Accomplishments
- Speaker at the Supply Chain & Logistics for Cell Therapies Summit in Boston 2023
Timeline
Key Account Manager
Biocair
10.2022 - Current
Cell and Gene Therapy Logistics Specialist
Biocair
03.2021 - 10.2022
Floor Manager
Allsportsystems
09.2016 - 03.2021
- Dangerous Good IATA Certified
High School Diploma -
Penn Foster Career School
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