Noah Ojomo
Arlington,USA
Summary
Service-driven professional with leadership experience in high-volume, fast-paced environments. Proven ability to manage multiple priorities while delivering exceptional customer experiences and resolving complex service issues. Strong background in policy explanation, conflict resolution, and operational decision-making. Skilled in Microsoft Office, data tracking, and performance metrics. Known for maintaining accuracy, efficiency, and professionalism in high-pressure situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Pluckers
Arlington, TX
06.2023 - Current
- Orchestrated seamless restaurant operations, ensuring exceptional guest experiences and high satisfaction rates.
- Oversaw multiple operational systems simultaneously, including POS, scheduling, inventory, and reporting tools.
- Managed high-volume customer cases daily, resolving service concerns quickly and professionally.
- Analyzed performance metrics and KPIs to drive service improvements and operational efficiency.
- Maintained detailed documentation related to cash handling, safety, and operational compliance.
- Implemented a recognition program, boosting employee morale, and reducing the turnover rate.
- Oversaw facility maintenance to uphold the Pluckers brand image and create a welcoming atmosphere.
- Managed P&L and inventory control, consistently achieving and exceeding monthly revenue targets.
- Handpicked, trained, and mentored 30+ Front of House and Back of House employees, fostering a cohesive team.
Kitchen Staff Lead
Hooters
DFW
06.2016 - 06.2023
- Lead multiple teams of Kitchen Staff members, ensuring smooth operations and adherence to Hooters recipe specifications
- Coordinated kitchen setup and breakdown procedures
- Managed food supplies receiving, rotation, and inventory control to minimize waste & maintain freshness
- Adapted to changes in the menu by quickly mastering new recipes and training kitchen staff accordingly
- Maintained professionalism during high-pressure situations, consistently meeting service goals.
Education
High School -
James Bowie High School
Arlington, TX06.2014
Some College (No Degree) -
Tarrant County College
Arlington, TXSkills
- Case and issue resolution
- Policy and process explanation
- Multi-system navigation
- KPI performance tracking
- Customer de-escalation and retention
- Documentation accuracy
- Time-sensitive decision making
Certification
- Food Handlers
- TABC
References
Available upon request.
Timeline
Restaurant Manager
Pluckers
06.2023 - Current
Kitchen Staff Lead
Hooters
06.2016 - 06.2023
High School -
James Bowie High School
Some College (No Degree) -
Tarrant County College