Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
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Noah Patterson

Tallahassee,FL

Summary

Motivated and detail-oriented Hospitality Management student with hands-on experience in hotel operations through a role as a Front Desk Agent, and Auditor at The Governor's Inn Hotel. Active member of two honors societies, demonstrating strong academic performance and a commitment to leadership and excellence. Skilled in guest relations, problem-solving, and team collaboration, with a passion for delivering exceptional customer service in the hospitality industry.

Overview

2
2
years of professional experience

Work History

Hotel Breakfast Attendant

The Governor's Inn
Tallahassee, FL
08.2024 - Current
  • Responsible for setting up and maintaining a visually appealing continental breakfast buffet, greeting guests warmly each morning, and ensuring they receive excellent service throughout their breakfast experience.
  • Prepared and served a daily breakfast buffet for hotel guests, ensuring a variety of options were available.
  • Presented a variety of fresh continental breakfast items like pastries, fruits, yogurt, cereals, toast, and beverages in an attractive and organized manner.
  • Replenished food items on the buffet line in a timely manner.
  • Set up chafing dishes and other hot breakfast materials to help the chef on shift prepare for a hot breakfast.
  • Coordinated a thorough food plan each morning with the Executive and Sous chef for hotel guest count purposes.
  • Complied with health department rules and regulations for handling, preparing, and storing food.
  • Ensured all condiments were adequately stocked - beverages, coffee pots, and other supplies in the dining area as needed.
  • Followed all safety protocols set forth by the hotel's health department regulations.
  • Cleaned kitchen equipment according to established procedures after use.
  • Checked expiration dates on all perishable food items prior to stocking buffet line.
  • Demonstrated proficient knowledge on the continental breakfast, services, and promotions to assist customers and team members.
  • Assisted in planning and executing special events for breakfast services in the hotel's meeting room.
  • Trained new staff on breakfast service procedures and customer service standards.
  • Greeted guests warmly and provided excellent customer service to enhance dining experience.
  • Cleaned up dining area and kitchen after breakfast hours, including washing dishes and sanitizing surfaces.

Hotel Night Auditor

The Governor's Inn
Tallahassee, FL
07.2024 - Current
  • Verified accuracy of room rates and discounts applied to accounts.
  • Prepared daily financial reports through Cloudbeds to ensure accurate account balances.
  • Processed payments for all guest transactions accurately and efficiently.
  • Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
  • Resolved billing disputes in an efficient manner while keeping customer satisfaction as top priority.
  • Completed end-of-shift paperwork such as incident reports and cash reconciliations.

PTK National Honors Society

Tallahassee State College
Tallahassee, FL
01.2024 - Current
  • An international honor society that recognizes and encourages academic excellence among students at two-year colleges.
  • Awarded by Tallahassee State College for successfully maintaining a 3.600 cumulative GPA.
  • PTK's competitive scholarships provide an opportunity to stand out due to academic performance, leadership skills, and engagement.
  • Consistently awarded with President's List and Dean's list.

NSLS National Honors Society

Tallahassee State College
Tallahassee, FL
01.2024 - Current
  • Awarded by Tallahassee State College for successfully maintaining a 3.600 cumulative GPA or higher.
  • Consistently awarded with President's List and Dean's List.

Hotel Front Desk Agent

The Governor's Inn
Tallahassee, FL
11.2023 - Current
  • Greeted guests upon arrival, answered questions and provided information about the hotel.
  • Assigned rooms to guests based on availability and preferences.
  • Processed payments for room charges, incidentals, taxes and other fees.
  • Managed check-ins and check-outs in a timely manner.
  • Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
  • Kept records of guest interactions, comments or complaints in order to improve service quality.
  • Followed up with customers after their stay to ensure satisfaction levels were met.
  • Provided assistance with luggage storage or transportation needs.
  • Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
  • Distributed keys or access cards to guests upon check-in.

Member

Phi Kappa Tau Fraternity
Tallahassee, FL
11.2023 - Current
  • Collaborated with diverse members by working towards common goals to positively impact the fraternity.
  • Participated in community service and philanthropy, strengthening the fraternity's impact and reputation.
  • Able to take initiative and be proactive by stepping out of my comfort zone to embrace new opportunities.
  • Built strong communication, teamwork, problem-solving, and creativity skills.
  • Able to be well-rounded and disciplined with balancing multiple activities, including academic work and working two full-time jobs.

Assistant to the Head of Security

The Recess Club of Tallahassee
Tallahassee, Florida
03.2023 - 02.2024
  • Responsible for protecting patrons by observing patron behavior to prevent interactions.
  • Checked IDs to ensure patrons are of legal drinking age.
  • Controlled crowd control, managing the flow of people during busy hours or events.
  • Helped train new employees on how to properly and efficiently open and close the bar down, with the correct procedures and techniques being implemented.
  • Setting up barricades, General Admission podiums, General Admission signs, counting bar wristbands, and setting up furniture for the outside bar.
  • Some of the closing procedures that I taught the employees were how to properly squeegee, hose, and mop the bar from inside bar to outside bar in a professional and timely manner.

Marketing Assistant

Dale Earnhardt Jr Chevrolet
Tallahassee, FL
09.2022 - 06.2023
  • Posted the mileage for each vehicle on the main dealership website, daleearnhardtjrchevy.com.
  • Posted half of pricing for each vehicle and posted exterior and interior pictures for each vehicle that allowed customers to view the different types of information that it had to offer in regard to each vehicle that customers were interested in purchasing from the dealership.
  • Made dealership buyer guides and warranty stickers, and placed them on each vehicle on the car lot at the dealership. This helped the dealership properly process the vehicles into the car system, so that the 'used' and 'new' vehicles could be put on the used and new car lots for the salespeople and management to sell.
  • Organized photo shoots related to product launches or special promotions when necessary.
  • Conducted market research to identify potential customer segments and target markets.
  • Generated content for various media platforms, such as websites and social media accounts.

Education

High School Diploma -

St. Francis DeSales
Columbus Ohio

Associate of Arts - Hospitality Management

Tallahassee State College
Tallahassee, FL

Skills

  • Proficient in POS systems
  • Hotel financial auditing
  • Hotel front desk operations
  • Communication
  • Customer service
  • Food and beverage
  • Organizational
  • Strategic planning
  • Attention to detail
  • Food handling skills
  • Strong presentation
  • Adaptability
  • Problem-Solving
  • Time Management
  • Hospitality Management Software (Cloudbeds)
  • Health and Safety Compliance
  • Attention to guest preferences
  • Initiative
  • Proactiveness

Accomplishments

  • Awarded with two National Honors Societies by Tallahassee State College. NSLS Honors Society and PTK Honors Society.
  • Consistently awarded with President's List and Dean's list for strong showings each academic semester.
  • Maintained a 3.600 GPA throughout my tenure at Tallahassee State College.

Timeline

Hotel Breakfast Attendant

The Governor's Inn
08.2024 - Current

Hotel Night Auditor

The Governor's Inn
07.2024 - Current

PTK National Honors Society

Tallahassee State College
01.2024 - Current

NSLS National Honors Society

Tallahassee State College
01.2024 - Current

Hotel Front Desk Agent

The Governor's Inn
11.2023 - Current

Member

Phi Kappa Tau Fraternity
11.2023 - Current

Assistant to the Head of Security

The Recess Club of Tallahassee
03.2023 - 02.2024

Marketing Assistant

Dale Earnhardt Jr Chevrolet
09.2022 - 06.2023

High School Diploma -

St. Francis DeSales

Associate of Arts - Hospitality Management

Tallahassee State College

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