Noah Pechal
Sacramento,CA
Summary
Knowledgeable and dedicated customer service professional with extensive Victim Compensation Board experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and stakeholders. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, accuracy and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Experience , Staff Services Analyst
California Victims Compensation Board
Sacramento, CA
11.2014 - Current
- Establish and maintain successful relationships among peers, supervisors and stakeholders.
- Manage multiple administrative workloads
- Provide recommendations based on analysis
- Develop and implement new policies/procedures
- Process background checks to determine eligibility of compensation for applicants
- Assist management and team with operational work flow
- Process quality assurance for applications and documentation
- Manage multiple projects including databases, surveys, process improvements and daily reports
- Track various workloads with Excel and Access spreadsheets
Office Technician
California Victims Compensation Program
Sacramento, CA
09.2013 - 11.2014
- Maintained detailed administrative processes to improve accuracy and efficiency
- Efficiently processed applications in a timely manner
- Managed workload by recognizing and prioritizing urgent matters
- Created databases and spreadsheets to improve data management and reporting accuracy
- Managed confidential information with discretion
- Assumed responsibility for tasks that were beyond my required duties
Key Data Operator
Franchise Tax Board
Sacramento, CA
03.2013 - 08.2013
- Verified data from personal income tax forms
- Verified computer scanned entries
- Keyed in data upon verification
- Prioritized Tax Forms based on their urgency
- Volunteer
Education
No Degree - Computer Science And Programming
Sacramento City College
SacramentoSkills
- Procedures Compliance
- Networking and Partnership Development
- Project management
- Client Correspondence
- Accurate Recordkeeping
- Data collection and analysis
- Process Improvement
- Compensation and Benefits Administration
- Creative problem solver
- Analytical thinker
- Exceptional writer and editor
- Strong organizational skills
- Microsoft Word, Excel and Access
- 50 Word Per Minute typist
Timeline
Experience , Staff Services Analyst
California Victims Compensation Board
11.2014 - Current
Office Technician
California Victims Compensation Program
09.2013 - 11.2014
Key Data Operator
Franchise Tax Board
03.2013 - 08.2013
No Degree - Computer Science And Programming
Sacramento City College
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