Noah Roach
Round Hill,VA
Summary
Adept at enhancing customer experiences and boosting sales, my tenure at More Better showcased my exceptional service skills and proficiency in up-selling techniques. Leveraging team collaboration and a professional appearance, I consistently contributed to a positive dining atmosphere, evidenced by a significant increase in guest satisfaction. My background also includes specialized dog training, underscoring my versatile multitasking and organizational abilities. I am a hardworking employee that has goals and drive that make me a positive influence. Even If I haven't worked in a certain field I am great at learning quick and giving everything my best effort because If you don't give your best effort than you shouldn't even try.
Overview
1
1
year of professional experience
Work History
Server
More Better
Round Hill, VA
08.2024 - 11.2024
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
Server Assistant
Outback Steakhouse
Leesburg, VA
11.2023 - 04.2024
- Maintained up-to-date menu knowledge to accurately answer guest questions.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Set up tables and chairs for parties and large groups.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Resolved customer complaints swiftly and professionally when needed.
- Retrieved and transported dirty tableware to dishwashing area.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Cleared dishes after courses for prompt table maintenance.
Dog Trainer
Dogtopia
Purcellville, VA
01.2024 - 03.2024
- Trained the dogs for at-home scenarios and outside scenarios, such as interacting with other dogs and people.
- Kept dogs in a room with toys and obstacles for them to enjoy.
- I fed the dogs and cleaned up after them.
- Put the dogs that spent the night to bed, and let them out in the morning.
- Advised owners on strategies for continuing training and reinforcing lessons.
- Stayed up-to-date on new developments in canine behavior research and trends in the industry through continuing education courses and professional networking opportunities.
Education
High School Diploma -
Woodgrove High School
Purcellville, VA06-2023
Skills
- Team collaboration
- Multitasking and organization
- Up-selling techniques
- Guest engagement
- Food sales and promotion
- Calm demeanor
- Professional appearance
- Sales techniques
- Exceptional customer service
Timeline
Server
More Better
08.2024 - 11.2024
Dog Trainer
Dogtopia
01.2024 - 03.2024
Server Assistant
Outback Steakhouse
11.2023 - 04.2024
High School Diploma -
Woodgrove High School