Noah Rose
Fort Liberty,NC
Summary
Capable Information Technology Specialist experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Army
Fort Liberty, NC
04.2020 - Current
- Resolved complex problems by troubleshooting hardware and software applications.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Maintained records, logs, and lifecycle documentation of work requests.
- Network administrator, IT Helpdesk, Active directory, Ticket managing systems.
- Phone and computer imaging.
- Created and maintained user accounts for new hires or current employees.
- Used remote login tools to assist clients with technical and product questions.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
Education
High School Diploma -
North Buncombe High School
Weaverville, NC06-2019
Skills
- End-User Support
- Software Updates
- Security Protocols
- Problem-Solving Skills
- System Administration
- Mobile Device Management
- Hardware Troubleshooting
- Incident Response
- Patch Management
- Technical Support
- Software Installation
- Hardware Diagnostics
- Remote Support
- Security Plus Certified
- Communication
- Attention to Detail
Affiliations
- Self Taught Computer hardware enthusiast.
Accomplishments
- Military service with 4 awards and medals of achievement.
Certification
- Certified Entrusted Agent, and Network Administrator
- CompTIA SEC+ Certified
Timeline
Information Technology Specialist
US Army
04.2020 - Current
High School Diploma -
North Buncombe High School