Noah Sax
Amsterdam,NY
Summary
Technologically proficient professional with a strong track record in customer service and time management. Skilled in identifying customer needs and resolving technical issues with effective solutions. Demonstrated ability to enhance customer satisfaction through attentive support and problem-solving expertise.
Overview
2026
2026
years of professional experience
Work History
Community Care Specialist
Together For Youth-Foster Care
Amsterdam, NY
03.2025 - Current
- Assist with advertising and recruitment
- Supervise visits between biological parents and their children in Foster Care
Customer Care Supervisor
Afni
Tucson, AZ
01.2015 - 01.2021
- I have filled several roles here. I started as a phone agent. As an agent, deescalation was a vital skill, as well as competence with Verizon's systems. No resolution is possible until the proper environment for dialog is created.
- Next I was moved to the social media department, responding to customer requests, messages and comments. I was also part of their first tier-2 tech support team.
- I also filled 2 different supervisor roles, each one for 1 year. As a super-user for the social media team, I would monitor the work of our new hires and help their development until they were ready to go into the normal work queue.
- As a trainer/coach for customer care, I took a class of 10 to 25 new hires and trained them in a 6 week course in Verizon's business systems and in customer care.
- I was responsible for daily reports tracking attendance, skill progress, individual challenges to good performance, and overall morale with the position and company.
- While still a needed skill as a supervisor, more important was building a team that sees the value in their role, themselves and each other. While discipline and rule enforcement is needed, having your team want to be there and feel good about the work they do often delivers better results.
- Customer support for Verizon Wireless
Owner-
MC Wheel Repair
Tucson, AZ
01.1996 - Current
- In 1992 my father, Mark, started a business repairing bent car wheels, with me being the first customer (I hit a huge pothole and bent a wheel on the way to see the machine he had just completed).
- I worked with him part time and in 1996 we expanded the business with fixing motorcycle wheels.
- I built and maintain the company website. www.mcwheel.com
- I handle shipping and receiving, customer relations, and the admin work for running the business.
Dispatcher
CTI, Inc
Rillito, AZ
04.2023 - 06.2024
- Manage routes, pick-ups and deliveries for hazardous materials.
- Handle vehicle breakdowns and other driver emergencies.
- Adjust schedules as needed based on our client's changing needs, driver call-outs, and other real world situations that arise.
Transit Bus Operator
Sun Tran
Tucson, AZ
07.2021 - 03.2023
- I love work that serves the community. I missed being a bus driver from my younger days and enjoyed being in the role again.
- One thing that I don't miss, dealing with people smoking fentanyl on the bus.
Freelancer
Atlas Games
2003 - 2003
- My claim to game-fame: having the Dork20 Deck published by Atlas Games in 2003, with Artwork by John Kovalic.
Skills
- Over 40 years of playing RPGs from B/X D&D to Dungeon Crawl Classics My first game book: The Fiend Folio I had no idea I couldn't play a game with just this one book, but 10-year-old me spent hours looking at the pictures and trying to figure out what the stat blocks meant
Timeline
Community Care Specialist
Together For Youth-Foster Care
03.2025 - Current
Dispatcher
CTI, Inc
04.2023 - 06.2024
Transit Bus Operator
Sun Tran
07.2021 - 03.2023
Customer Care Supervisor
Afni
01.2015 - 01.2021
Owner-
MC Wheel Repair
01.1996 - Current
Freelancer
Atlas Games
2003 - 2003