Noah Serrano
Kissimmee,Fl
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Support Senior
Fiverr
03.2023 - Current
- Provide Customer service to our customer daily, via email, and online chat
- Daily use of Microsoft Office applications: Word, Excel, PowerPoint, and Outlook
- Provide written and verbal communication to manager or supervisor on customer feedback.
V.I.P Events/Bar Manager
ICON Park (formerly Merlin Entertainments)
11.2018 - 05.2022
- Welcome newly crew members on their first day
- Cover SOP and safety standards with new crew members
- Manage Schedules for events and bartenders
- Help with delivery odes 45lbs and up
- Review Bar SOPs with on-duty supervisors to improve training quality
- Assist Ceo/President on operations within working relationship with our partner’s working agreements
- Stocking items with crew 45lbs and up
- Drive workflow and process improvements
- Identify and manage risks to the project.
Rides Trainer
ICON Orlando (formerly Merlin Entertainments)
09.2018 - 11.2018
- Welcome newly on boarded crew members on their first day
- Cover SOP and safety standards with new crew members
- Train crew members on Platform for first and second days
- Train seasoned crew members in the Ride Control Booth for days one through three
- Review Ride SOPs with on-duty supervisors to improve training quality
- Assist Supervisors on various tasks and projects.
Controls Host
Coca-Cola Orlando Eye
05.2018 - 09.2018
- Oversee crew members loading and unloading guests while maintaining safety standards
- Monitor guests on the attraction via CCTV Camera’s
- Coordinate with multiple departments including but not limited to: VIP & Admissions indicating which capsules have special events, or private capsules while in the Control Booth
- Uphold strong communication with the Ride & Show team on various activities occurring with the attraction.
Guest Experience Host
Coca-Cola Orlando Eye
04.2018 - 05.2018
- Greet guests with a positive infectious attitude
- Uphold company safety standards
- Strive for excellence on Key Performance Indicators
- Assist team with call-outs
- Cross trained into Admissions team.
Guest Experience Host VIP
First and Goal
08.2015 - 12.2017
- VIP guest escorts including but not limited to: celebrities, players, event holders
- Assisted the security team with guest situations off the field
- Coordinated with marketing team when events were booked.
Education
Architecture 3D World Design -
Valencia College/ UCF
12.2025
Architecture -
Renton Technical College
05.2017
Skills
- Remote Support
- Call Center Experience
- Attention to Detail
- Customer Relationship Management
- Strategic Planning
- Product Knowledge
- Technical Expertise
- Quality Assurance
- Ticketing System Expertise
- Decision Making
- Performance Metrics
- Training and Development
Timeline
Customer Support Senior
Fiverr
03.2023 - Current
V.I.P Events/Bar Manager
ICON Park (formerly Merlin Entertainments)
11.2018 - 05.2022
Rides Trainer
ICON Orlando (formerly Merlin Entertainments)
09.2018 - 11.2018
Controls Host
Coca-Cola Orlando Eye
05.2018 - 09.2018
Guest Experience Host
Coca-Cola Orlando Eye
04.2018 - 05.2018
Guest Experience Host VIP
First and Goal
08.2015 - 12.2017
Architecture 3D World Design -
Valencia College/ UCF
Architecture -
Renton Technical College
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