Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Noah Shroats

Mackinac Island,MI

Summary

Experienced professional adept at handling daily operations and emergency situations in various industries, including restaurant and hotel customer service, figure skating coaching, security, mechanical engineering, and front office management. Adapts quickly to changing needs and excels at conflict resolution.

Overview

2
2
years of professional experience

Work History

Hotel Night Manager

Grand Hotel
Mackinac Island, MI
04.2023 - Current
  • Proficiency in Opera Cloud, Oracle Hospitality POS.
  • Proficiency in Micrometrix/Helix.
  • Proficiency in Medallia Concierge.
  • Compiled and created reports to prepare housekeeping, service desk, kitchen, security, front desk, and concierge for the upcoming day.
  • Responded promptly to customer complaints and emergency situations.

Hotel Maintenance

Grand Hotel
Mackinac Island, MI
11.2023 - 04.2024
  • Hotel winterization and project maintenance over the closed 2023-2024 winter season.

Guest Service Manager & Part-Time Night Manager

Grand Hotel
Mackinac Island, MI
04.2023 - 11.2023
  • Support front desk, concierge, and front office with standard operations and guest interactions.
  • Created quantitative reports documenting the most frequent issues reported by guests

Security Supervisor

Grand Hotel
Mackinac Island, MI
06.2022 - 03.2023

Education

Current Graduate Student in MBA Program -

Purdue Global
01.2026

Bachelors Degree in Business Administration -

Purdue Global
05.2023

Six Sigma Black Belt -

Aveta Business Institute
01.2023

Skills

  • Policy Enforcement
  • Staff Training and Development
  • Security awareness
  • Guest relations expertise
  • Reservation Management
  • Property Management Systems
  • Creative and Positive Personality

Affiliations

  • I study Hebrew, ancient history, politics, and economics in most of my free time.
  • I have also begun to allocate more time towards reading textbooks regarding general management and operations management.

References

References available upon request.

Timeline

Hotel Maintenance

Grand Hotel
11.2023 - 04.2024

Hotel Night Manager

Grand Hotel
04.2023 - Current

Guest Service Manager & Part-Time Night Manager

Grand Hotel
04.2023 - 11.2023

Security Supervisor

Grand Hotel
06.2022 - 03.2023

Current Graduate Student in MBA Program -

Purdue Global

Bachelors Degree in Business Administration -

Purdue Global

Six Sigma Black Belt -

Aveta Business Institute

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Noah Shroats