Noah Silver
Chattanooga,United States
Summary
P&C licensed Senior Account Manager with proven expertise in managing commercial insurance portfolios. Several years of experience with managing a team of 20+ Customer Service Representatives and Account Managers. Recognized for leadership and relationship-building skills, delivering exceptional service and mentoring junior staff to enhance team performance.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Commercial Lines Senior Account Manager /Customer Service Supervisor
Reliance Partners
Chattanooga, TN
09.2021 - Current
- Managed commercial insurance portfolios, ensuring compliance with industry regulations and client requirements.
- Acted as the direct supervisor for our small fleet team of 20+ employees
- Developed and maintained strong relationships with clients, fostering trust and satisfaction in service delivery.
- Collaborated with underwriters to assess risk factors and determine appropriate coverage solutions for clients.
- Experience in managing a book of business of over $18,000,000 total premium
- Mentored junior staff, fostering professional growth and enhancing team skill sets.
Customer Service Representative
Southtree
Chattanooga, TN
12.2020 - 08.2021
- Delivered exceptional customer support through various communication channels, ensuring high satisfaction levels.
- Resolved customer inquiries and issues efficiently, maintaining brand loyalty and trust.
- Streamlined processes for handling customer orders and complaints, improving response times significantly.
Retention Specialist
Check Into Cash
Cleveland, TN
09.2019 - 12.2020
- Analyzed customer financial data in order to provide the best solutions for their account
- Gained experience in making outbound calls for the intent of debt collection
- Implemented follow-up procedures, ensuring timely communication with clients.
Education
Bachelor of Arts - History
University of Tennessee, Chattanooga
Chattanooga, TN01-2019
A2 Polish Language Certification -
Jagiellonian University
Krakow, Poland07-2019
Skills
- Management
- Daily utilization of EPIC, Zendesk, and Excel
- Training
- Coverage evaluation
- Customer Service
- Technical insurance savvy
Certification
- Tennessee Property and Casualty License
Timeline
Commercial Lines Senior Account Manager /Customer Service Supervisor
Reliance Partners
09.2021 - Current
Customer Service Representative
Southtree
12.2020 - 08.2021
Retention Specialist
Check Into Cash
09.2019 - 12.2020
A2 Polish Language Certification -
Jagiellonian University
Bachelor of Arts - History
University of Tennessee, Chattanooga