Anita Fierst
Cleveland,OH
Summary
Dynamic and results-driven professional with a proven track record in leadership and customer service excellence. Known for building strong client relationships, delivering exceptional service, and driving team performance to exceed objectives. Skilled in strategic decision-making, multitasking, and implementing policies that enhance client satisfaction and operational efficiency. Committed to quality and innovation, ready to make a transformative impact on your organization.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Aveda
Strongsville, OH
07.2021 - Current
- Generate $45,000+ revenue through coordinating product launches and corporate events.
- Train new employees and provide ongoing coaching to ensure high performance and professional development.
- Analyze monthly performance metrics and exceed sales targets.
- Deliver 100+ product demonstrations to various parties to emphasize product value.
Esthetician/Lash Technician
Mario's International Spa
Aurora, OH
02.2021 - 07.2021
- Assessed skin conditions to personalize treatments for impurities.
- Drove sales by enhancing customer retention.
- Operated advanced skincare machines, including microdermabrasion, high-frequency equipment, and facial steamers.
- Performed facials, massages, and other skincare services to meet client needs.
Keyholder
CosmoProf
Macedonia, OH
06.2020 - 07.2021
- Conducted register audits and managed cash flow including counting, balancing, and depositing daily cash receipts.
- Collaborated with industry peers to curate tailored product offerings.
- Enabled coworkers to meet sales quotas with targeted product advice.
- Stocked shelves and ensured prominent display of retail products.
Contingent Advisor
Aveda
Beachwood, OH
09.2019 - 04.2020
- Facilitated coworkers by delivering in-depth product knowledge and training.
- Guided guests to optimize skincare routines with personalized product recommendations, boosting sales and improving customer satisfaction scores.
- Demonstrated excellent phone communication skills to assist clients.
Education
Brown Aveda Institute - Advanced Esthetics License
Strongsville, OH
07-2020
Cuyahoga Valley Career Center - Cosmetology License
Brecksville, OH
05-2019
Skills
- Exceptional customer experience delivery
- Employee development and training
- Clienteling and customer retention
- Event planning and execution to drive revenue
- Upselling techniques to boost sales
- Business planning and development for sales growth
- Proficient in Microsoft Office Suite
- Leadership by example and coaching for performance tracking
- Effective daily planning and organization
- Active listening
- Cosmetology
- Advanced esthetics
Timeline
Assistant Manager
Aveda
07.2021 - Current
Esthetician/Lash Technician
Mario's International Spa
02.2021 - 07.2021
Keyholder
CosmoProf
06.2020 - 07.2021
Contingent Advisor
Aveda
09.2019 - 04.2020
Brown Aveda Institute - Advanced Esthetics License
Strongsville, OH
Cuyahoga Valley Career Center - Cosmetology License
Brecksville, OH
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