Chinwindo Strong
Warrensville heights
Summary
Ambitious individual pursuing a facilities manager position, skilled in customer service and effective communication, along with leadership experience. Experience in training teams, managing project deliverables, and resolving challenges to ensure smooth operations and high satisfaction.
Overview
8
8
years of professional experience
Work History
Lead Barista
Hyvee Starbucks
Janesville
09.2024 - 03.2026
- Trained and supervised new baristas on beverage preparation techniques, enhancing team skill levels and maintaining quality standards.
- Developed positive customer relationships through exceptional service and effective communication.
- Resolved customer complaints professionally, fostering customer satisfaction and loyalty.
- Conducted regular staff meetings to discuss operational improvements and gather feedback for enhancement.
- Repaired minor equipment issues and performed troubleshooting tasks, ensuring continuous operation of coffee machines.
Sub-Contractor
Jensen's Helping Hands LLC
Janesville
01.2023 - 03.2026
- Managed project timelines and deliverables for various clients across multiple sectors.
- Coordinated resources and schedules to optimize workflow efficiency and effectiveness.
- Led client meetings to gather feedback and clarify requirements, ensuring project clarity.
- Communicated effectively to enhance team collaboration and project alignment.
- Applied problem-solving techniques to address challenges efficiently.
- Supported project success as a dependable team player, consistently meeting goals.
- Developed and maintained detailed project documentation for transparency and tracking.
Barista
Starbucks
Janesville
05.2022 - 02.2024
- Assisted customers in addressing inquiries and resolving issues to improve service satisfaction
- Streamlined task completion to enhance workflow efficiency
- Performed maintenance and troubleshooting to ensure optimal equipment functionality
Lifeguard/Sports Coordinator
Janesville YMCA
Janesville
09.2018 - 04.2021
- Monitored pool activities to ensure participant safety and adherence to rules.
- Provided first aid and CPR assistance during incidents to maintain a safe environment.
- Obtained CPR certification to respond effectively to life-threatening situations.
- Completed lifeguard training program to ensure safety skills were up to date.
- Conducted regular safety drills and emergency response training for staff and members.
- Fostered a welcoming atmosphere for children and families, promoting positive experiences.
- Solved Problems relating to sports and parental inquiries.
- Collaborated effectively with team members to ensure smooth operations.
- Provides the safest environment possible for the experience of patrons.
Education
High School Diploma -
Parker High School
Janesville, WI06-2022
BBA - Management And Leadership
Western Governors University
Salt Lake City, UT05-2026
Janesville, WI -
Revv Aviation
Janesville, WIJanesville, WI -
Elevation Air
Janesville, WIMadison, WI - Accounting
Madison College Online
Madison, WISkills
- Customer service
- Team collaboration
- Effective communication
- Project management
- Problem solving
- Equipment maintenance
- Leadership skills
Languages
English
Hobbies and Interests
- Traveling
- Exercising
- Wood Working
- Sports
- K9 Training
- Aviation
Activities And Leadership Experience
- Head Camp Counselor, volunteer at Parker High School
- Pilot in Command
Careers
- Starbucks
- Walmart
- LifeGuard/ Sports Coordinator
- Sub-Contractor
- Hyvee Starbucks
Languages
English
Native/ Bilingual
Affiliations
- Aviation
- Youth aviation volunteer
Timeline
Lead Barista
Hyvee Starbucks
09.2024 - 03.2026
Sub-Contractor
Jensen's Helping Hands LLC
01.2023 - 03.2026
Barista
Starbucks
05.2022 - 02.2024
Lifeguard/Sports Coordinator
Janesville YMCA
09.2018 - 04.2021
High School Diploma -
Parker High School
BBA - Management And Leadership
Western Governors University
Janesville, WI -
Revv Aviation
Janesville, WI -
Elevation Air
Madison, WI - Accounting
Madison College Online