Serrell Scatliffe
Brooklyn,NY
Summary
Results-driven individual with a strong background in customer service and workflow management. Known for maintaining professionalism and efficiency under pressure, with a focus on enhancing client relations and achieving seamless operations.
Overview
9
9
years of professional experience
Work History
Lead Barista
STARBUCKS COFFEE COMPANY
New York, New York
02.2023 - Current
- Craft high-quality beverages, whole-bean coffee, and food products adhering to recipe quality and presentation standards.
- Provided friendly, professional customer service in a dynamic setting, enhancing customer experience.
- Demonstrated professionalism during customer interactions in high-volume times, maintaining service quality under pressure.
- Executed precise handling of customer orders and payments, contributing to seamless workflow management.
Studio Associate
Glowbar
New York, New York
08.2023 - 01.2024
- Welcomed and checked in clients, creating a positive first impression and enhancing overall experience.
- Responded to client inquiries about services and policies via phone and email about services, memberships, and policies, ensuring clear communication and satisfaction.
- Handled financial transactions for client services to ensure smooth operations and managed appointment scheduling, supporting smooth operations and client flow.
- Led informative studio tours for new guests to enhance their experience for new guests to ensure comfort and information.
- Kept lobby, bathroom, and wash bar clean and orderly and organization throughout lobby, bathroom, and wash bar.
Youth Counselor
Henry Street Settelment
New York, New York
09.2017 - 03.2020
- Designed and led recreational and educational activities, boosting participant involvement and enjoyment.
- Fostered nurturing environment for middle school youth, enhancing safety and engagement.
- Facilitated open communication to promote teamwork, respect, and positive behavior among participants.
- Maintained daily attendance records while supervising program participants.
Education
High School Diploma -
Clark Atlanta University
08-2021
High School Diploma -
High School of Fashion Industries
06-2021
Skills
- Beverage preparation
- Customer service
- Financial transactions
- Workflow management
- Client relations
- Team collaboration
- Customer Service
- Leadership
- Communication
- Time Management
- Problem Solving
- Critical Thinking
Timeline
Studio Associate
Glowbar
08.2023 - 01.2024
Lead Barista
STARBUCKS COFFEE COMPANY
02.2023 - Current
Youth Counselor
Henry Street Settelment
09.2017 - 03.2020
High School Diploma -
High School of Fashion Industries
High School Diploma -
Clark Atlanta University