Summary
Overview
Work History
Education
Skills
Timeline
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Zara Esmael

New York,NY

Summary

Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.

Overview

4
4
years of professional experience

Work History

Lead Barista

The Grind Coffee House
Colts Neck, New Jersey
04.2026 - 08.2026
  • Trained new baristas on coffee preparation techniques and customer service standards, enhancing team capability and customer satisfaction.
  • Prepared high-quality espresso beverages following recipes.
  • Engaged with customers to provide excellent service and recommend menu items, fostering strong customer relationships and repeat business.
  • Maintained cleanliness and organization of workstations and equipment throughout shifts.

Sales Manager

Francesca's
Freehold, New Jersey
09.2023 - 03.2026
  • Led sales team to achieve monthly targets through effective coaching and training.
  • Cultivated relationships with customers to improve loyalty and repeat business.
  • Trained staff on product knowledge and customer service best practices.
  • Managed visual merchandising to create appealing product displays in-store.

Barista/Cashier

Thanks A Latte
Freehold, New Jersey
04.2022 - 08.2023
  • Operated cash register, processed payments, and managed customer transactions efficiently.
  • Followed health and safety guidelines to ensure a safe environment for customers and staff.
  • Prepared and served hot or cold beverages.
  • Utilized a POS system to receive and process customer payments.

Education

Bachelor of Science - Psychology

Pace University
New York, NY
05-2030

Associate of Applied Science - Psychology

Brookdale Community College
Lincroft, NJ
05-2026

Skills

  • Espresso preparation
  • Beverage preparation
  • Beverage knowledge
  • Customer service
  • Guest service
  • Order management
  • Sales management
  • Team mentoring
  • Food service
  • Time management
  • Attention to detail
  • Friendly and outgoing

Timeline

Lead Barista

The Grind Coffee House
04.2026 - 08.2026

Sales Manager

Francesca's
09.2023 - 03.2026

Barista/Cashier

Thanks A Latte
04.2022 - 08.2023

Bachelor of Science - Psychology

Pace University

Associate of Applied Science - Psychology

Brookdale Community College
Zara Esmael