Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Information Systems Technician
United States Naval Reserves
11.2022 - Current
Improved system performance by implementing and maintaining network infrastructure updates.
Enhanced data security by conducting regular vulnerability assessments and applying necessary patches.
Streamlined company operations through the installation and configuration of new software applications.
Worked effectively in fast-paced environments.
Increased employee productivity with thorough training on new software tools and processes.
Excellent communication skills, both verbal and written.
Adaptable and proficient in learning new concepts quickly and efficiently.
Tubing Technician
Teleflex
11.2021 - 11.2022
Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
Reduced downtime for machines through proactive identification and resolution of technical issues.
Collaborated with cross-functional teams to ensure timely completion of complex projects.
Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
Optimized system performance through thorough testing, analysis, and adjustments as needed.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Designated Assistant Manager
Food City
12.2017 - 11.2021
Improved customer satisfaction by addressing and resolving complaints promptly.
Developed strong working relationships with staff, fostering a positive work environment.
Increased sales through effective merchandising strategies and targeted promotions.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Attended to customer service issues.
Education
Information Systems Technician
Navy Service School
Pensacola, FL
01-2024
High School Diploma -
Dade County High School
Trenton, GA
05.2021
Skills
Complaint resolution
Networking Issues
Systems Administration
Network Administration
End-User Support
Troubleshooting Skills
Customer Service
Troubleshooting Skills
Escalation management
Equipment Maintenance
Operating Systems
Data Collection
Relevant Information
TS/SCI
Timeline
Information Systems Technician
United States Naval Reserves
11.2022 - Current
Tubing Technician
Teleflex
11.2021 - 11.2022
Designated Assistant Manager
Food City
12.2017 - 11.2021
Information Systems Technician
Navy Service School
High School Diploma -
Dade County High School
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