Noah Sainvilus
Palm Bay,FL
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service excellence at Pollyanna. Proven ability to enhance operational efficiency and drive sales growth through effective resource management and conflict resolution. Skilled in music & film production and committed to delivering high-quality results while fostering positive client relationships.
Overview
7
7
years of professional experience
Work History
Cashier
Taco Bell
04.2026 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted in training new cashiers on procedures and best practices for accuracy.
Assistant Deli Manager
Publix Supermarket
02.2024 - 04.2025
- Assisted in managing daily deli operations to ensure optimal product quality and customer satisfaction.
- Supported inventory management by tracking stock levels and placing timely orders for supplies.
- Trained new staff on deli procedures, safety protocols, and customer service standards.
- Implemented merchandising strategies to enhance product visibility and drive sales growth.
- Got certified by Boar's Head and trained workers to get certified for other stores.
Music Producer
For the Love of Reggae LLC
04.2019 - 10.2024
- Produced high-quality recordings utilizing advanced audio software and equipment.
- Collaborated with artists to refine sound and enhance musical compositions.
- Managed logistics for recording sessions, ensuring timely setup and execution.
- Curated playlists and music selections for promotional events and marketing campaigns.
Transcriptionist
Office of the Prime Minister, OJT
01.2023 - 08.2023
- Transcribed audio recordings with high accuracy and attention to detail.
- Reviewed transcripts for quality assurance and consistency in formatting.
- Collaborated with team members to streamline transcription processes.
- Managed multiple projects simultaneously while adhering to deadlines.
- Ensured that the prime Minister did not misinterpret or miscommunicate based on bad audio or video quality.
Restaurant Manager
Pollyanna
09.2021 - 12.2022
- Supervised daily restaurant operations, ensuring high standards of service and guest satisfaction.
- Trained and mentored staff on customer service protocols and menu knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to maintain adequate coverage during peak hours.
- Used customers complaints to create a more consistent food preparation to plate result.
Customer Retention Specialist
Pollyanna Catering
08.2019 - 09.2021
- Analyzed customer feedback to identify retention trends and improve service offerings.
- Developed personalized communication strategies for high-value clients to enhance loyalty.
- Collaborated with marketing team to create targeted campaigns aimed at increasing repeat business.
- Implemented customer satisfaction surveys to gather insights and inform service improvements.
Education
Bachelor of Science - Political Theory
University of The West Indies
Kingston Jamaica 05.2023
High School Diploma -
St. Catherine High School
St. Catherine, JamaicaSkills
Work ethic and integrity
Patience and empathy
Time management skills
Customer service excellence
Reliability and punctuality
Attention to detail
Human resource Management
Microsoft office
Conflict resolution
Troubleshooting
Sales and sales Management
Marketing development
Music and film production
Music engineering and film directing
Planning and execution
Resource Management
Accomplishments
Seven time Grammy nominee in the reggae.
One time Us billboard charting.
Produced docuseries.
Driven over 1.5 million ion USD in sales
8x JCDC national champion in performing arts for music.
14x JCDC national champion for dance.
Trained more than 50 employees in my career
Assisted thousands of customers
Additional Information
You may notice just by glancing at my resume that I had a few overlap in jobs. Some of my jobs were contractual which allowed me to work other jobs as long as I could complete my objectives for weekly periods. It is also imperative that I note that my first job at Pollyanna Catering was given to me through family ownership. I am without a doubt an overachiever and the perfectionist.
Timeline
Cashier
Taco Bell
04.2026 - Current
Assistant Deli Manager
Publix Supermarket
02.2024 - 04.2025
Transcriptionist
Office of the Prime Minister, OJT
01.2023 - 08.2023
Restaurant Manager
Pollyanna
09.2021 - 12.2022
Customer Retention Specialist
Pollyanna Catering
08.2019 - 09.2021
Music Producer
For the Love of Reggae LLC
04.2019 - 10.2024
Bachelor of Science - Political Theory
University of The West Indies
High School Diploma -
St. Catherine High School