Summary
Overview
Work History
Education
Skills
Timeline
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Noami Najar

Albuquerque,NM

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

16
16
years of professional experience

Work History

Telemarketer

Unified Global Solutions
Bryan, TX
01.2022 - 07.2023
  • Handled inbound telephone calls from interested customers.
  • Maintained and recorded customer information in database.
  • Broke down objections using friendly, persuasive strategies.
  • Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.

General Manager

Brewer Oil
Roswell, NM
02.2017 - 11.2020
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Supervised employees through planning, assignments, and direction.
  • Administered employee discipline through verbal and written warnings.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Assistant Manager

Dollat Tree
Roswell, NM
03.2012 - 02.2014
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Ensured compliance with safety regulations and company policies.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.

Customer Service Manager

Walmart
Roswell, NM
10.2007 - 02.2012
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Education

Some College (No Degree) - Human Services

Eastern New Mexico University - Roswell
Roswell, NM

Skills

  • Customer Database Maintenance
  • Script use
  • Documentation And Reporting
  • Product and service knowledge
  • Adaptability and Dependability
  • Customer Service
  • Email and Telephone Etiquette
  • Lead Management

Timeline

Telemarketer

Unified Global Solutions
01.2022 - 07.2023

General Manager

Brewer Oil
02.2017 - 11.2020

Assistant Manager

Dollat Tree
03.2012 - 02.2014

Customer Service Manager

Walmart
10.2007 - 02.2012

Some College (No Degree) - Human Services

Eastern New Mexico University - Roswell

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Noami Najar