NOAQUISHA WITHERSPOON
VIRGINIA BEACH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Representative
GEICO
04.2025 - 07.2025
- Resolved customer inquiries regarding policy details and claims processing.
- Assisted clients with policy renewals, ensuring adherence to compliance standards.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Customer Service Representative
Cox Communications
07.2024 - 03.2025
- Resolved customer inquiries through effective communication and problem-solving skills.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Collections Agent
Portfolio Recovery Services
02.2024 - 08.2024
- Negotiated payment plans with clients to recover outstanding debts effectively.
- Resolved customer inquiries and disputes, ensuring satisfactory outcomes for all parties involved.
- Monitored account statuses and initiated follow-up communications to encourage timely payments.
- Developed and implemented strategies to minimize delinquency rates within assigned accounts.
CUSTOMER SERVICE REPRESENTATIVE
Conduent
09.2021 - 02.2024
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Reviewed employee enrollments to verify accuracy, inputting information into company database. Manage comprehensive employee benefits administration, coordinating with insurance providers and delivering clear, informative guidance to plan participants.
- Execute precise verification of benefit enrollments while maintaining accurate database records and implementing systematic data entry protocols.
- Remote
COLLECTIONS AGENT
Consumer Portfolio Services
02.2020 - 07.2020
- Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
- Reduced aged accounts by collecting on approximately 100 accounts daily.
- Placed outbound collections calls daily to account holders.
- Upheld privacy and security requirements for customer information.
- Resolved balance errors using accounting software.
- Maintained accurate records and reported on collection activity and accounts receivable status.
- Created repayment plans based on account holders' financial status and repayment abilities.
Education
Associate of Science - Dental Assisting
ECPI University
Virginia Beach, VA05.2018
High School Diploma - undefined
Indian River High School
Chesapeake, VA06.2010
Skills
- Troubleshooting
- CRM
- Active Listening
- Problem-Solving
- Microsoft
- Call Center
- Data Entry
- Administration
- Payment Processing
- Collections
- Customer Service
- Technical Support
- Time Management
Timeline
Senior Customer Service Representative
GEICO
04.2025 - 07.2025
Customer Service Representative
Cox Communications
07.2024 - 03.2025
Collections Agent
Portfolio Recovery Services
02.2024 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE
Conduent
09.2021 - 02.2024
COLLECTIONS AGENT
Consumer Portfolio Services
02.2020 - 07.2020
High School Diploma - undefined
Indian River High School
Associate of Science - Dental Assisting
ECPI University
INTERNSHIPS
- DENTAL ASSISTANT
- Family Dentistry
- Mar 2018
- Chesapeake Virginia
- Setting up instruments and trays, and preparing materials.
- Recording treatment in patient records, and managing lab equipment.
- Exposing and processing dental X-rays.