Summary
Overview
Work History
Education
Skills
Work Authorization
Personal Information
Timeline
Generic

Stefon Bryant

Tallahassee,Florida

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Senior Customer Service Representative

Verizon Wireless
06.2022 - 12.2023
  • Delivered exceptional customer service to hundreds of customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences and generating revenue.
  • Exceed all daily metric and monthly tracking and goals
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client's concerns and company interests.
  • Thoroughly go through the benefits a customer has in their plan , proactively investigate and offer benefits that better suit them

Customer Support Specialist

Williamsonoma
09.2021 - 06.2022
  • Providing impressionable services for up to 100 new and existing inbound callers daily looking to purchase items
  • Process, edit, or cancel out any payments by customers
  • Thoroughly advocating and diligently search for products customers are indeed of
  • Assessing and editing customers personal info on account
  • Update and track orders
  • Effectively de-escalate glaring concerns a customer would have pertaining to a delivery or order.
  • Streamlined support processes for improved efficiency and reduced response times.
  • Collaborated with team members to ensure consistent quality in customer interactions.

Health Care Specialist

Aetna Health Care
06.2020 - 08.2021
  • Providing personalized guidance and recommendations to healthcare members on which plans is best suitable for them with benefits in their area
  • Check ICD-9 and 10 codes to be consistent between a diagnosis and the treatment delivered for members, CPT codes for medical, surgical, and diagnostic services performed by healthcare professionals,HCPS codes for medical procedures and services to Medicare, Medicaid,on a claim from members or providers.
  • Check dental, vision, and hearing claims and benefits to ensure members or provider qualify for reimbursement
  • Acting as a liaison advocating between healthcare providers and healthcare members, ensuring effective communication and resolving any issues that may arise.
  • Help members check and see if certain prescriptions is covered under plan, help fill and set appointment for pick up for medicine.





Agricultural Specialist

Trulieve
12.2019 - 06.2020
  • Monitoring and maintaining a suitable and fair ecosystem of up to 6 rooms for plants
  • Aiding Team Members with loading plants and making sure to abide by work protocol to keep a suitable and safe work environment
  • Handle and groom plants to help with grow outcome
  • Coming up with new innovative ways to safely feed plants and operate machinery.
  • Enhanced crop yield by implementing advanced agricultural techniques and practices.
  • Reduced pest infestations through the application of integrated pest management strategies.

Senior Loan Specialist

Oneloanplace.com
05.2018 - 08.2019
  • Aid and assist matching inbound and outbound customers with adequate lenders
  • Use partner services to help customer find out credit and come up with game plan to repair
  • Help find resolution for high interests customers so they can get a cheaper rate with lender
  • Help customers with debt consolidation and collection.
  • Enhanced loan approval rates by implementing effective underwriting guidelines and risk assessment strategies.
  • Streamlined loan processing procedures for increased efficiency and faster turnaround times.

Sales associate

Lowes
05.2017 - 01.2018
  • Help customers find items
  • Make sure work station is in a neat and safe condition
  • Engage with team members to operate heavy machinery properly sand safely
  • Aid customers with heavy loads.

Mover/Packer

Perdue office Interiors
06.2015 - 01.2017
  • Daily task included: ordering and shipping components or equipment for organizations and business
  • Ship and deliver equipment and assemble product for organizations and businesses.

Mechanic Helper

Charles garage
05.2014 - 08.2014
  • Task include looking up specific auto parts depending on brand and year
  • Assist with putting the parts on
  • Contacting and consulting with the customer.

Education

High school diploma or GED -

Marianna Highschool
Marianna, FL
05.2015

Associate in Nursing -

Tallahassee Community College
Tallahassee, FL
01.2020

Skills

  • Customer Care
  • Customer Service
  • Customer Support
  • Telecommunication
  • Communications
  • Troubleshooting
  • Call Center
  • Moving Experience
  • Operating Systems
  • Microsoft Windows
  • Technical Support
  • Software troubleshooting
  • Typing
  • Help desk
  • CPT coding
  • Leadership
  • Analysis skills
  • Salesforce
  • Live chat
  • Documentation review
  • Search engines
  • Hospitality
  • LAN
  • Negotiation
  • Oracle
  • Medical terminology

Work Authorization

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: Anywhere

Timeline

Senior Customer Service Representative

Verizon Wireless
06.2022 - 12.2023

Customer Support Specialist

Williamsonoma
09.2021 - 06.2022

Health Care Specialist

Aetna Health Care
06.2020 - 08.2021

Agricultural Specialist

Trulieve
12.2019 - 06.2020

Senior Loan Specialist

Oneloanplace.com
05.2018 - 08.2019

Sales associate

Lowes
05.2017 - 01.2018

Mover/Packer

Perdue office Interiors
06.2015 - 01.2017

Mechanic Helper

Charles garage
05.2014 - 08.2014

High school diploma or GED -

Marianna Highschool

Associate in Nursing -

Tallahassee Community College

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Stefon Bryant