NOAQUISHA WITHERSPOON
VIRGINIA BEACH,UNITED STATES
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
AllState
02.2024 - Current
- Provided coverage option information to assist clients in protecting assets.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
CUSTOMER SERVICE REPRESENTATIVE
Conduent
09.2021 - 02.2024
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Reviewed employee enrollments to verify accuracy, inputting information into company database. Manage comprehensive employee benefits administration, coordinating with insurance providers and delivering clear, informative guidance to plan participants.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
COLLECTIONS AGENT
Consumer Portfolio Services
02.2020 - 07.2020
- Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
- Reduced aged accounts by collecting on approximately 100 accounts daily.
- Placed outbound collections calls daily to account holders.
- Upheld privacy and security requirements for customer information.
- Resolved balance errors using accounting software.
- Maintained accurate records and reported on collection activity and accounts receivable status.
- Created repayment plans based on account holders' financial status and repayment abilities.
Education
ASSOCIATE OF SCIENCE - DENTAL ASSISTING
ECPI University
Virginia Beach, VA05.2018
HIGH SCHOOL DIPLOMA - undefined
Indian River High School
Chesapeake, VA06.2010
Skills
- Troubleshooting
- CRM
- Active Listening
- Problem-Solving
- Microsoft
- Call Center
- Data Entry
- Administration
- Payment Processing
- Collections
- Customer Service
- Technical Support
- Time Management
INTERNSHIPS
- DENTAL ASSISTANT
- Family Dentistry
- Setting up instruments and trays, and preparing materials.
- Recording treatment in patient records, and managing lab equipment.
- Exposing and processing dental X-rays.
- Mar 2018
- Chesapeake Virginia
Timeline
Senior Customer Service Representative
AllState
02.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Conduent
09.2021 - 02.2024
COLLECTIONS AGENT
Consumer Portfolio Services
02.2020 - 07.2020
HIGH SCHOOL DIPLOMA - undefined
Indian River High School
ASSOCIATE OF SCIENCE - DENTAL ASSISTING
ECPI University