NOARESHA LEVARITY
Miami Gardens,FL
Summary
Detail-oriented and patient-focused professional with extensive experience in healthcare call center operations, customer service, and administrative support. Committed to delivering compassionate, accurate, and efficient service while contributing to organizational success and a positive customer experience.
Overview
12
12
years of professional experience
Work History
Clerk
Bimini Tourist Office
01.2012
- Created and maintained an organized administrative filing system
- Performed general office duties supporting visitor services and tourism operations
Organizer
Bimini Immigration Office
01.2011
- Sorted, organized, and filed incoming records and official paperwork
- Delivered documents to correct departmental administrators
- Answered and dispatched calls to appropriate staff
Asset Protection Associate
Walmart
04.2025 - 04.2026
- Verified customer receipts and confirmed accuracy of purchases at store exit
- Reviewed orders to ensure items matched transaction records
- Communicated discrepancies to management professionally and promptly
- Upheld store policy while maintaining a friendly, approachable presence
Call Center Agent
Cano Health
01.2019 - 01.2023
- Managed high-volume inbound calls for a multi-site primary care provider
- De-escalated upset callers with empathy and professionalism
- Scheduled and rescheduled patient appointments across multiple providers
- Assisted in onboarding and training of new call center hires
- Forwarded and triaged messages to appropriate clinical and administrative parties
- Maintained and updated patient records using eClinicalWorks (ECW) EHR system
Cashier / Customer Service
Walmart
01.2014 - 2019
- Resolved customer disputes while maintaining company policy and standards
- Processed returns and damages
- Served as Self-Checkout Host
- Maintained product and sales floor coverage
Education
High School Diploma -
McArthur High School
Hollywood, FL06.2013
Skills
- Healthcare Call Center Operations
- EClinicalWorks (ECW) – EHR System
- Patient Scheduling & Appointment Mgmt
- De-escalation & Conflict Resolution
- Loss Prevention & Order Verification
- Microsoft Office Suite
- Data Entry & Records Management
- Training & New Hire Onboarding
- Customer Relations & Retention
- Organization & Prioritization
- Strong Written & Verbal Communication
- Administrative & Clerical Support
Timeline
Asset Protection Associate
Walmart
04.2025 - 04.2026
Call Center Agent
Cano Health
01.2019 - 01.2023
Cashier / Customer Service
Walmart
01.2014 - 2019
Clerk
Bimini Tourist Office
01.2012
Organizer
Bimini Immigration Office
01.2011
High School Diploma -
McArthur High School