Chedebel Mesilien

• Greeted patients and visitors while maintaining a professional and welcoming medical office environment.
• Scheduled patient appointments, follow-ups, and referrals using electronic scheduling systems.
• Verified patient demographics, insurance eligibility, and updated records in the system.
• Collected copayments and patient balances while maintaining accurate financial documentation.
• Checked patients in and out while ensuring medical records were updated properly.
• Maintained strict HIPAA compliance to protect patient privacy and confidential health information.
• Answered multiline phone systems and addressed patient questions regarding appointments and prescriptions.

Direct Support Professional / Behavioral Health Technician

Devereux Advanced Behavioral Health — Florida

Month Year – Month Year

• Monitored and supervised children in a residential behavioral health setting to ensure safety and well-being.
• Provided direct care and guidance to children with emotional, behavioral, or developmental challenges.
• Assisted children with daily routines including hygiene, meals, activities, and bedtime schedules.
• Implemented behavior management and therapeutic support plans under the direction of clinical staff.
• Observed and documented children’s behavior, progress, and incidents in daily reports.
• De-escalated behavioral situations and maintained a safe, structured environment.
• Facilitated recreational, educational, and life-skill activities to support social and emotional development.
• Collaborated with therapists, nurses, and staff to support each child’s individual treatment goals.

• Assisted patients with entering new and refill prescriptions into pharmacy systems.
• Communicated with insurance companies and healthcare providers to resolve prescription issues.
• Collected copays, verified coverage, and assisted with authorization requirements.
• Resolved billing discrepancies and medication order issues in a high-volume call center.

• Processed specialty medication refills and coordinated prescription requests for patients.
• Managed inbound calls from patients and providers regarding prescription status and medication questions.
• Assisted pharmacists by verifying prescription information and escalating issues when necessary.
• Maintained patient records while ensuring compliance with HIPAA privacy regulations.