Noa Vanidia Derteano
Union City,NJ
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Store Manager
Habebe Couture
11.2024 - 03.2025
- Cultivated personalized client relationships within a luxury retail environment, showcasing expertise in custom bags, lingerie, dresses, and jewelry to drive sales.
- Supervised guests at front counter, answering questions regarding products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Inventory management of high-end merchandise, including custom items, ensuring accurate stock levels and organization.
- Preformed discreet and efficient processing of mail orders for luxury goods, maintaining brand standards and client confidentiality.
- Managed opening and closing procedures, including cash handling, security protocols, and store readiness
Sales Associate Manager
Dress Blank
04.2020 - 08.2024
- Played a key role in supervising and training staff, monitoring sales performance, and addressing any issues that arose during my shift.
- Carefully tracked and evaluated sales data to identify patterns, forecast demand, and make informed decisions to boost profitability.
- Responsible for overseeing end-of-day sales operations and ensuring that all transactions were processed accurately.
- Managed closing shift, which included reconciling cash drawers, handling returns and exchanges, and providing exceptional customer service.
- Efficiently handled Shopify orders, overseeing entire order fulfillment process from processing and shipping to resolving any customer issues.
- In inventory management, I ensured optimal stock levels by monitoring inventory, forecasting needs, and coordinating with suppliers to prevent shortages or overstock situations.
Tax and Insurance Agent
Galaxy Taxes and Services
11.2019 - 03.2020
- Meticulously filed client tax paperwork, ensuring all documentation was complete and submitted within deadlines.
- Conducted thorough audits to ensure accuracy and compliance with tax regulations, scrutinizing financial records and identifying any discrepancies within clients' insurance application.
- Cross-sold insurance products to existing clients to reach sales targets.
- Managed car insurance and policy matters, including advising clients on coverage options, processing claims and obtained and reviewed company quotes for various financial services, helping clients make informed decisions.
Distribution Specialist
Walgreens
07.2017 - 01.2019
- Employed automated systems and Intermec RF units to optimize inventory management.
- Uncovered and resolved errors with minimal oversight.
- Accelerated consumer purchasing habits by increasing distribution and availability across range of retail outlets.
- Tracked stock levels and organized warehouse operations to facilitate smooth workflow and timely order fulfillment.
- Collaborated with team members to optimize processes and address any logistical challenges, contributing to the overall efficiency of the distribution network and supporting Walgreens' commitment to customer satisfaction.
Education
High School Diploma -
Athens High School
Athens, GA06.2014
Skills
- Customer Service
- Sales training procedures
- Sales performance reporting
- Customer Engagement
- Sales Team Leadership
- FLUENT IN Spanish and English
- Calm Under Pressure
- Shopify Management
- Proficient in Heartland Retail POS systems
- Team building
- Store operations oversight
- Promotional planning
- Inventory management
Timeline
Store Manager
Habebe Couture
11.2024 - 03.2025
Sales Associate Manager
Dress Blank
04.2020 - 08.2024
Tax and Insurance Agent
Galaxy Taxes and Services
11.2019 - 03.2020
Distribution Specialist
Walgreens
07.2017 - 01.2019
High School Diploma -
Athens High School
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