NOBUZWE TUKANI
Doha,DA
Summary
Experienced Cabin Services Director and part-time First Aid Instructor with 8+ years in supervisory roles, dedicated to fostering a passionate and committed team through strategic oversight and mentorship.
Overview
21
21
years of professional experience
Work History
Cabin Services Director/Part-time First Aid Instructor
Qatar Airways
Doha, Qatar
09.2022 - Current
- Sourced equipment for training resource enhancements in collaboration with First Aid instructors.
- Conducted and invigilated five-day ABINITIO training sessions as a certified First Aid instructor.
- Completed two-day Medaire/AHA train-the-trainer program to enhance instructional skills.
- Facilitated three-day train-the-trainer session under Cabin Safety Department supervision.
Cabin Services Director
Qatar Airways
Doha, Qatar
05.2017 - Current
- Provided a safe environment for Customers and Cabin Crew onboard through safe work practices
- Displayed satisfactory attendance record in order to avoid disruption to flight operations
- Performed onboard service in accordance to standard and procedures, to maintain the highest level of Customer Service
- Maintained onboard equipment quality and quantity to reduce costs associated with mishandling
- Delivered the highest level of service to all Customers by diligently attending to all their requests and maintaining integrity, confidentiality and professionalism at all times
- Conducted pre-flight briefings to ensure high-quality of service and unsurpassed safety
- Well-versed in writing relevant flight reports - AQD and eVrs
- Regularly facilitated cabin crew performance assessment covering Cabin Service and Cabin Safety aspects
- Provided excellent leadership to all cabin crew in order to elevate their motivation and drive and uphold the Qatar Airways brand image
Assessment Centre Coordinator
Qatar Airways
Doha, Qatar
07.2019 - 02.2020
- Streamlined administrative support for global recruitment team to enhance operational efficiency.
- Maintained up-to-date recruitment information across relevant systems.
- Prepared interview rooms and ensured functionality of presentation systems for recruiters.
- Coordinated with business and planning system teams to secure classroom availability for assessments.
- Welcomed candidates, assisting with hotel bookings and travel arrangements.
- Arranged allowances for candidates traveling to Doha for interviews.
Cabin Senior
Qatar Airways
Doha, Qatar
02.2016 - 05.2017
- Maintained highest grooming standards as Brand Ambassador for Qatar Airways.
- Managed cabin operations to deliver service according to established standards.
- Collaborated with Cabin Seniors to consistently exceed customer expectations.
- Directed tasks of Cabin Crew to enhance performance efficiency.
- Coordinated compliance with cabin safety and emergency procedures.
- Reported irregularities to Flight Crew, ensuring accurate communication of cabin security status.
- Enforced discipline among Cabin Crew during shifts to maintain operational integrity.
- Documented procedural deviations and incidents in Cabin Safety Reports to uphold onboard safety.
Cabin Crew F1
Qatar Airways
Doha, Qatar
07.2010 - 12.2014
- Conducted Economy and Premium Class service
- Operated under supervision of CSD/CS, ultimately responsible to the Commander for all aspects of Cabin safety and services
- Conducted pre-passenger boarding safety checks and aircraft security search
- Prepared and secured of the cabin for take-off and landing, conducted in-flight safety checks, post disembarkation lost and found checks
- Responsible for the safety of all passengers on the aircraft from the time passengers board the aircraft until the time they disembark
- Ensured that my Passport/Visas/Crew Member Certificate/Cabin Crew Medical Certificate and Cabin Crew Certificate of Competency are valid.
Recruitment Researcher
Insource ICT Recruitment Agency
01.2008 - 12.2008
- Collaborated with Senior Recruitment Consultants to identify suitable candidates for various IT roles.
- Scouted and sourced candidates through effective job advertisements and cards.
- Vetted candidates rigorously, adhering to company recruitment processes.
- Managed recruitment processes for multiple clients, ensuring high-quality candidate selection.
Executive Club Frequent Flyer Programme Customer Service Agent
British Airways
02.2005 - 11.2006
- Handled membership account inquiries via phone and email for Frequent Flyer programme members.
- Developed new Member benefits and increased earn velocity, enhancing redemption options and revenue growth.
- Managed executive club member bookings and accounts, ensuring accurate pricing in loyalty billing systems.
- Monitored customer service issues, updated earned air miles, and coordinated bookings with earned miles.
- Provided fare quotations, processed ticket issuance/reissuance, and handled refund processing.
Education
Masters - Industrial and Organizational Psychology
University of Orange Free State
Orange Free State01-2026
Bachelor of Commerce Honours - Industrial and Organizational Psychology
University of South Africa
Pretoria03.2019
Bachelor - Industrial and Organizational Psychology
University of South Africa
Pretoria01.2016
Skills
- Interpersonal skills
- Exceptional service
- Professional integrity
- Attention to detail
- Confidence and flexibility
- Creativity and social competence
- Personal grooming and self-presentation
- Typing and writing skills
- Communication proficiency
- Computer literacy
- Professional demeanor
- Outgoing personality
- Organizational abilities
- Leadership qualities
- Analytical thinking
- Strategic planning
- Understanding of company mission and goals
- Microsoft Office Suite proficiency
References
References available upon request
Volunteer Experience
Special Assistance Team Member, Qatar Airways, 04/01/11, Present, Doha
Timeline
Cabin Services Director/Part-time First Aid Instructor
Qatar Airways
09.2022 - Current
Assessment Centre Coordinator
Qatar Airways
07.2019 - 02.2020
Cabin Services Director
Qatar Airways
05.2017 - Current
Cabin Senior
Qatar Airways
02.2016 - 05.2017
Cabin Crew F1
Qatar Airways
07.2010 - 12.2014
Recruitment Researcher
Insource ICT Recruitment Agency
01.2008 - 12.2008
Executive Club Frequent Flyer Programme Customer Service Agent
British Airways
02.2005 - 11.2006
Masters - Industrial and Organizational Psychology
University of Orange Free State
Bachelor of Commerce Honours - Industrial and Organizational Psychology
University of South Africa
Bachelor - Industrial and Organizational Psychology
University of South Africa