Devashree Mohite
Doha
Summary
Built on a strong 17-years of professional growth in aviation, part time service instructor with 3.5 years at Qatar Airways, delivering high-impact training in premium customer service, onboard hospitality, and brand standards. Skilled in coaching cabin crew to deliver 5-star service, enhancing customer experience while ensuring consistency and excellence across all touchpoints.
Overview
13
13
years of professional experience
Work History
Part Time Instructor- Cabin Services Training
Qatar Airways
02.2022 - Current
- Skilled and passionate Service instructor with over 3.5 years of experience at Qatar Airways, specializing in delivering high-standard training programs focused on premium customer service, onboard hospitality, and brand consistency.
- Proven expertise in coaching multinational cabin crew teams to uphold 5-star service delivery in line with global aviation standards.
- Adept at conducting engaging training sessions, providing constructive feedback, and fostering a culture of excellence and professionalism.
- Committed to enhancing customer experience through continuous crew development and service quality improvement.
Cabin Services Director
Qatar Airways
06.2019 - Current
- Complete in charge of in-flight safety, service delivery and customer experience.
- Responsible for conducting the pre-flight briefing in order to build a team on daily basis.
- Handling and leading the team during various in flight emergencies which also include two diversions.
- Coaching and mentoring crew members.
Cabin Senior
Qatar Airways
09.2016 - 05.2019
- Maintenance of high company standards both in and out of uniform.
- Monitoring the cabin frequently throughout the flight.
- Up-to-date on company safety compliances.
Cabin Crew
Qatar Airways
08.2012 - 08.2016
Education
High School Diploma -
Bharatiya Vidya Bhavans
Mumbai02-2007
Skills
- Training and Facilitation
- Performance evaluation
- Strong communication
- Leadership and mentoring
- Teamwork and Collaboration
- Multicultural awareness and Adaptability
LANGUAGES
English
Hindi
Marathi
Gujarati
Hobbies and Interests
Exploring food and culture through travel.
Awards
Received multiple written as well as verbal appreciations from higher management as well as customers in all organizations., Promoted from F2-F1-CS-CSD in a span of 7 years.
Timeline
Part Time Instructor- Cabin Services Training
Qatar Airways
02.2022 - Current
Cabin Services Director
Qatar Airways
06.2019 - Current
Cabin Senior
Qatar Airways
09.2016 - 05.2019
Cabin Crew
Qatar Airways
08.2012 - 08.2016
High School Diploma -
Bharatiya Vidya Bhavans
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