NOE ALCALA
Business Manager
Brownsville,TX
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 6 year history of successful industry performance.
Overview
14
14
years of professional experience
Work History
Send Tech Sales Representative
Pitney Bowes
Remote
04.2023 - Current
- Top of my class exceeded monthly sales by 15% by identifying customer needs
- Top 5% top performer in the sales team by achieving more than 45% of attachment rate for each ink order
- The only class member out of 15 to move to a full time position
- Increased customer retention rate by 30% through strategic relationship management and tailored solutions
- Improved sales team efficiency by 15% using data-driven analysis and CRM optimizations
- Managed a portfolio of 50+ enterprise clients, valued over $20 million
Business Manager
Harmony Schools
Brownsville, TX
08.2016 - 06.2022
- Significantly improved organizational alignment & morale by engaging 31% of staff in the incentive program, leading to 10% increased productivity levels
- Lead operations team to have recognition in having the best practices increasing efficiency by 20%
- Developed strong relationships with students, parents, and stakeholders by maintaining open lines of communication and fostering a supportive learning environment
- Trained new staff members in customer service techniques and hotel operations.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Sales Manager
Easy Solutions Financial Services
Brownsville, TX
02.2011 - 11.2015
- Achieved growth by 35% by implementing a customer referral program
- Established and strengthened affiliate pipeline to increase sales by 15%
- Formulated strategic approaches to increase affiliate partnerships by 10% in categorizing & contacting more than 400 potential entities
- Collaborated with the CEO to open 3 new offices and hire staff to develop more opportunities
- Spearheaded operations of 80 team members and developed key performance metrics resulting in a 30% growth of business
- Expanded sales channels by leveraging direct-to-consumer strategy to increase revenue by 25%
Education
Master's of Science - Political Science
Texas A&M Kingsville
Kingsville, TXBachelor of Arts - English Composition and Rhetoric
Texas A&M Kingsville
Kingsville, TXSkills
- Budget and Finance
- HR Compliance
- Empathy
- Meticulous
- Communication
- Team Building
- Business Acumen
- Operations Expert
- Cross-functional collaboration
- Customer relationship management
Timeline
Send Tech Sales Representative
Pitney Bowes
04.2023 - Current
Business Manager
Harmony Schools
08.2016 - 06.2022
Sales Manager
Easy Solutions Financial Services
02.2011 - 11.2015
Master's of Science - Political Science
Texas A&M Kingsville
Bachelor of Arts - English Composition and Rhetoric
Texas A&M Kingsville