Noe Cruz
Houston,TX
Summary
A dedicated and approachable Assistant Property Manager who is fluent in both Spanish and English, with strong communication and customer service skills. Builds positive, professional relationships with residents and is known for being friendly, responsive, and attentive to their needs.
Experienced in assisting with daily property operations, addressing resident concerns, coordinating maintenance requests, supporting leasing activities, and helping ensure the property is well-maintained and welcoming. Able to communicate effectively with a diverse resident community and create a comfortable environment where residents feel heard, respected, and valued.
A reliable team player with excellent organizational skills, a positive attitude, and a strong commitment to resident satisfaction and property success.
Overview
2027
2027
years of professional experience
Work History
Assistant Property Manager
Greenline Apartment Management
Houston, Texas
02.2024 - Current
- Coordinated tenant move-ins and move-outs efficiently.
- Assisted in preparing lease agreements and documentation for new residents.
- Managed property inspections and ensured compliance with safety standards.
- Collaborated with the property manager on budget planning and expense tracking.
- Supported resident inquiries and resolved maintenance requests promptly.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Collected monthly assessments, rental fees, deposits and payments.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Processed security deposit refunds for tenants promptly.
- Initiated eviction proceedings according to state law guidelines.
Property Manager
Texas Excel Property Management
Houston, Texas
2021 - 2024
- Implemented marketing strategies to attract new tenants effectively.
- Managed tenant inquiries and maintenance requests efficiently.
- Handled resident complaints and expedited maintenance requests.
- Scheduled and supervised maintenance staff for timely repairs.
- Developed relationships with vendors for reliable service provision.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Processed evictions in accordance with state laws and procedures.
Leasing Agent
Texas Excel Property management
Houston, Texas
2019 - 2020
- Conducted property showings and answered tenant inquiries effectively.
- Organized open house events to attract potential tenants and showcase properties.
- Developed strong relationships with tenants to enhance satisfaction and retention.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Supported marketing efforts through social media and property listings.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Processed applications by conducting background checks and verifying references.
- Inspected vacant units and ensured they were ready for showings.
Porter
Texas Excel Properties Management
Houston, Texas
2018 - 2019
- Provided exceptional customer service by addressing resident inquiries on-site.
- Maintained cleanliness of common areas and facilities for residents and guests.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Assisted with moving furniture and equipment during property events and maintenance.
- Collaborated with maintenance staff to report repairs and ensure property upkeep.
- Conducted routine maintenance and cleaning tasks to ensure facility functionality and hygiene.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
delivery man
San Roman Transporter
Houston, Texas
2014 - 2018
- Delivered packages on time along designated routes, enhancing customer satisfaction.
- Updated customers on delivery schedules and promptly resolved issues, fostering positive relationships.
- Recorded deliveries and vehicle conditions daily, ensuring accountability and operational efficiency.
- Conducted careful loading and unloading of packages to prevent transit damage.
Education
GED -
Lone Star College
Houston, TX01-2018
Timeline
Assistant Property Manager
Greenline Apartment Management
02.2024 - Current
Property Manager
Texas Excel Property Management
2021 - 2024
Leasing Agent
Texas Excel Property management
2019 - 2020
Porter
Texas Excel Properties Management
2018 - 2019
delivery man
San Roman Transporter
2014 - 2018
GED -
Lone Star College