Farrah Jones
Summary
Dedicated property management professional with a proven track record in leasing, resident relations, and day-to-day operations across multi-unit communities. Known for being dependable, driven, and passionate about delivering exceptional service. Skilled in handling high-volume tasks with precision, maintaining resident satisfaction, and supporting team success. Eager to continue growing in the industry and bring value to a thriving community.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
American Equity Realty
08.2023 - Current
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Processed security deposit refunds.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Communicated effectively with owners, residents, and on-site associates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Conducted regular inspections of both interior and exterior of properties for damage.
Leasing Consultant
Priderock Capital Management
01.2023 - 08.2023
- Assisted prospective tenants in paperwork completion.
- Verified tenant incomes and other information before accepting lease applications.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Sales Consultant
CarMax
05.2022 - 01.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Resident Ambassador
Yugo
04.2021 - 11.2021
- Mediated roommate disputes and promoted peaceful resolutions
- Planned and coordinated resident events to build community engagement
- Reported and addressed tenant violations in coordination with management
- Provided property tours and assisted prospective residents during leasing season
- Supported new resident onboarding and helped them acclimate to the community
- Acted as a peer resource for questions, concerns, and community policies
Education
No Degree - Marketing
Mississippi State University
Starkville, MS05-2022
High School Diploma -
Tupelo High School
Tupelo, MS05-2017
Skills
- Lease management
- Knowledge of housing regulations
- Professional communication skills
- Development of operational procedures
- Conducting onsite tours
- Mediation skills for tenant disputes
- Security deposit refunds
- Digital marketing
- Application process proficiency
- Skilled in contract negotiation
- Residential property inspections
- Event coordination
Accomplishments
- Managed day-to-day operations for a 144-unit residential property with high occupancy and low delinquency
- Promoted to Assistant Property Manager within one year due to strong performance and leadership
- Consistently exceeded leasing and renewal targets at two Arizona properties
- Streamlined move-in/move-out process, reducing vacancy turnaround time
- Maintained strong resident satisfaction, contributing to positive reviews and retention
- Played a key role in transitioning operations during a full property sale with no service disruption
Timeline
Assistant Property Manager
American Equity Realty
08.2023 - Current
Leasing Consultant
Priderock Capital Management
01.2023 - 08.2023
Sales Consultant
CarMax
05.2022 - 01.2023
Resident Ambassador
Yugo
04.2021 - 11.2021
No Degree - Marketing
Mississippi State University
High School Diploma -
Tupelo High School
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