Morganne Underwood
Coppell
Summary
Dynamic and results-driven professional with experience at Oaks Properties, excelling in tenant relations and financial recordkeeping. A creative thinker and effective communicator, I consistently enhance resident satisfaction and streamline operations, achieving a high rate of lease renewals. Proficient in budget preparation and conflict resolution, I thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Oaks Properties
Coppell
11.2023 - Current
- Conducted regular property inspections to assess conditions and identify issues.
- Managed tenant communications and resolved inquiries promptly to enhance tenant satisfaction.
- Negotiated service contracts with vendors to optimize service quality and control expenses.
- Maintained accurate financial records and assisted with budget preparation processes.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Maintained accurate transaction records for tenants' accounts, ensuring clarity in rent payments and late fees.
Assistant Manager
McArthur Park Apartments
Irving
01.2021 - 11.2023
- Provided friendly move-in experience and excellent customer service, striving to make sure all clients were comfortable and welcome in their new homes.
- Addressed resident questions and concerns, providing instant solutions that fostered customer satisfaction.
- Built a genuine rapport with residents that brought positive reviews and renewed leases to my community.
- Ensured timely rent payment compliance by proactively communicating with residents through calls and emails.
- Assessed resident adherence to community policies and directed warnings and violations accordingly.
- Showcased community features to prospective residents through verbal, virtual, and in-person inquiries to enhance engagement.
- Monitored rental insurance status, coordinating with insurance providers and residents for accurate information and up-to-date coverage.
- Audited new leases, renewals, dispositions, and maintenance checklists each month at closeout.
Sous Chef
LADA
10.2020 - 01.2021
Body Shop Technician
R Turo Motors
02.2020 - 10.2020
Shift Lead
Walgreens
01.2019 - 02.2020
- Coordinated daily goals/tasks for employees, ensuring completion and high performance.
- Managed product returns, order voids, customer refunds, and cash drops accurately and efficiently.
- Facilitated attentive service for shoppers throughout the shopping experience.
- Quickly and smoothly completed the check-out process.
- Enthusiastically greeted all customers.
- Scanned in warehouse and vendor deliveries and assisted in unloading new products.
Education
Monterey High School -
Monterey High School
Lubbock, TXSkills
- Property Management Software
- Lease management
- Financial management
- Budget preparation
- Property inspection
- Cash management
- Leasing and sales
- Data Management
- Supplier management
- Time optimization
- Microsoft Office
- YottaReal software
- Retail Solutions POS
- SOCi
- Canva design
- Training programs
- Legal documentation
- Problem Solver
Timeline
Assistant Property Manager
Oaks Properties
11.2023 - Current
Assistant Manager
McArthur Park Apartments
01.2021 - 11.2023
Sous Chef
LADA
10.2020 - 01.2021
Body Shop Technician
R Turo Motors
02.2020 - 10.2020
Shift Lead
Walgreens
01.2019 - 02.2020
Monterey High School -
Monterey High School