Michael Hurley
Appleton,WI
Summary
Detail-oriented Assistant Property Manager specializing in lease administration, tenant relations, and rent collection. Expertise in property management software, financial reporting, and vendor coordination. Committed to enhancing operational efficiency and fostering positive resident experiences through effective communication and issue resolution.
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
Michael's Organization
Camden, New Jersey
04.2026 - Current
- Manage rent collection activities, monitor outstanding balances, and maintain accurate payment records.
- Resolved tenant concerns and complaints, providing effective customer service and conflict resolution to enhance tenant satisfaction.
- Assist with leasing activities, prospective tenant inquiries, applications, and move-in procedures.
- Support daily property management operations to ensure properties are maintained efficiently, safely, and professionally.
- Coordinate maintenance requests with contractors and maintenance personnel and monitor completion of repairs.
- Conduct quarterly property safety inspections to identify hazards, maintenance concerns, and required corrective action.
- Assisted in developing property budgets, tracking expenses, and planning finances to support operational efficiency.
- Maintained accurate tenant files, leasing documentation, and financial records to ensure compliance and streamline property reporting.
Bartender
Sheli's Hideaway
Appleton, WI
01.2023 - 05.2026
- Prepared and served beverages while maintaining quality, presentation, and service standards.
- Delivered professional, efficient customer service in a fast-paced hospitality environment.
- Managed customer orders, payments, cash transactions, and point-of-sale operations.
- Ensured clean, organized, and well-stocked bar area to enhance customer experience.
- Developed strong customer relationships, fostering repeat business and loyalty.
- Addressed customer concerns and resolved difficult situations to maintain satisfaction.
- Followed responsible alcohol-service practices and applicable regulations.
- Assisted with opening, closing, and daily establishment operations.
Direct Sales Representative
TDS
Appleton, WI
06.2025 - 02.2026
- Generated new business through direct customer outreach, presentations, and relationship development.
- Identified customer needs and recommended tailored products and services to enhance satisfaction.
- Presented product features, pricing, and service benefits to prospective customers.
- Developed and nurtured professional relationships with prospective and existing customers, fostering loyalty and repeat business.
- Addressed customer questions, concerns, and objections with solutions-focused service, ensuring a positive customer experience.
- Maintained accurate customer information, sales documentation, and activity records.
- Worked toward established sales goals while representing the company professionally.
Assistant Manager
Busler Enterprise
Evansville, Indiana
01.2014 - 04.2017
- Managed customer orders, payments, cash transactions, and point-of-sale operations.
- Delivered professional, efficient customer service in a fast-paced hospitality environment.
- Cultivated strong customer relationships, fostering repeat business and loyalty.
- Addressed customer concerns and resolved difficult situations to ensure satisfaction.
- Prepared and served beverages while maintaining quality, presentation, and service standards.
- Maintained clean, organized, and well-stocked bar area to enhance customer experience.
- Followed responsible alcohol-service practices and applicable regulations.
- Assisted with opening, closing, and daily establishment operations.
Education
High School Diploma -
Mt. Vernon High School
Mt. Vernon, IN05-2003
Skills
- Rent collection
- Lease administration
- Lease documentation
- Tenant relations
- Tenant compliance
- Property management
- Property inspections
- Maintenance coordination
- Eviction coordination
- Budget tracking
- Financial reporting
- Accounts receivable
- Payment collection
- Occupancy management
- Property management software
- Vendor management
- Attention to detail
- Customer service
Timeline
Assistant Property Manager
Michael's Organization
04.2026 - Current
Direct Sales Representative
TDS
06.2025 - 02.2026
Bartender
Sheli's Hideaway
01.2023 - 05.2026
Assistant Manager
Busler Enterprise
01.2014 - 04.2017
High School Diploma -
Mt. Vernon High School