Rosa Medina

• Oversaw daily cash handling processes to maintain financial accuracy and security.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Ensured compliance with safety regulations and company policies.
• Assisted in coordinating property maintenance requests and vendor communications.
• Organized property showings and conducted tours for prospective tenants.
• Maintained accurate records of lease agreements and tenant information.
• Collaborated with the property manager on budgeting and expense tracking tasks.
• Facilitated move-in and move-out processes, ensuring compliance with policies.
• Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
• Updated tenant records and maintained accurate files for all tenants.
• Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
• Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
• Processed incoming payments from tenants in a timely manner.
• Monitored compliance with applicable laws including fair housing regulations.
• Created weekly vacancy reports summarizing availability across all properties.
• Managed accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
• Compiled detailed reports on property conditions, occupancy rates and financial performance.
• Assisted in creating budgets for each property based on projected income and expenses.
• Handled resident complaints and expedited maintenance requests.
• Met with prospective tenants to show property and assess applications or sign leases.
• Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
• Collected monthly assessments, rental fees, deposits and payments.
• Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
• Collected rent from tenants to pay maintenance and repair costs and other expenses.
• Oversaw and monitored preventative maintenance and energy management inspections and programs.
• Directed collection of insurance premiums, taxes and incurred operating expenses.

• Managed property operations ensuring compliance with local regulations and company policies.
• Coordinated maintenance requests to uphold property conditions and tenant satisfaction.
• Developed budgets for property management activities aligning with financial objectives.
• Supervised leasing processes to attract and retain high-quality tenants effectively.
• Conducted regular property inspections identifying areas for improvement and maintenance needs.
• Established relationships with vendors negotiating contracts for cost-effective services.
• Implemented marketing strategies to increase property visibility and occupancy rates.
• Handled rent collections from tenants on a monthly basis and kept accurate records of payments received.
• Conducted regular inspections of managed properties to identify any issues requiring attention.
• Ensured all tenants adhered to rental agreements, lease terms, and applicable laws.
• Resolved tenant complaints in a timely manner.
• Prepared reports on the condition of managed properties for owners or investors.
• Scheduled regular meetings with property owners and investors to discuss performance metrics such as occupancy rate, income generated from rentals.
• Coordinated necessary repairs or renovations with contractors as needed.
• Contracted with tenants by negotiating leases and collecting security deposits.
• Drafted leases and other legal documents associated with renting out properties.
• Screened potential tenants through background checks, credit reports, references.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Managed and oversaw operations, maintenance and administration of properties.
• Compiled and conveyed operational and financial data to regional manager.

• Managed daily operations of residential properties, ensuring tenant satisfaction and compliance.
• Developed budgets and financial reports to monitor property performance and expenses.
• Oversaw lease agreements, renewals, and tenant communications to foster positive relationships.
• Conducted property inspections to maintain standards and identify necessary repairs.
• Trained new staff on property management software and operational procedures effectively.
• Handled resident complaints and expedited maintenance requests.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Collected monthly assessments, rental fees, deposits and payments.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Processed evictions when necessary in accordance with state laws and procedures.
• Managed all maintenance requests from tenants in a timely manner.
• Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
• Met with prospective tenants to show property and assess applications or sign leases.
• Updated tenant and unit information to keep current in housing database.
• Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
• Exercised direct supervision over property staff.
• Completed lease applications and verifications, notifying prospects of results.
• Collected rent from tenants to pay maintenance and repair costs and other expenses.

• Managed daily operations of multiple residential properties across the region. - San Antonio TX. , Laredo TX, Austin TX, Harlingen TX , Houston TX, Las Vegas Nevada
• Developed budgets and financial reports for property management activities.
• Trained and supervised property management staff to enhance team performance.
• Implemented marketing strategies to attract new tenants effectively.
• Conducted regular inspections to ensure compliance with safety regulations.
• Prepared monthly financial reports detailing income, expenses, cash flow.
• Conducted market research to evaluate current rental rates and identify potential opportunities for increased revenue.
• Performed rent collection duties when necessary, including issuing late notices or eviction proceedings if required.
• Maintained accurate records of all financial transactions related to property management activities.
• Established relationships with vendors who could provide goods and services at competitive prices.
• Conducted regular inspections of properties to ensure safety standards were met.
• Organized special events such as open houses or informational seminars for potential renters.

These were all New LIHTC Lease Up Properties, I would Hire and train all new leasing consultants and Assistant Managers, Assist Compliance Director.