Noe LaRose

-Vertical workplace where technicians take charge of client-facing and repair driven role. Involves customer communication at check-in, tech repair ex. Smartphones, Laptops, Towers.

-Sales oriented goals with monthly protection plans and add-on accessories.

-Explanation of technology to low tech-literacy clients, primarily older and inexperienced clientele.

• Adjusted machine settings to maximize performance and equipment longevity (Software ex Windows updates, startup applications, shovel-ware removal).
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality. Extends to both desktop and laptops using Windows OS.
• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
• Maintained inventory of repair supplies and ordered parts (Apple 3rd Party Program).
• Documented changes and actions in computer-based tracking system. Proprietary systems within Geek Squad.

• Unloaded pallets and deliveries and organized products in warehouse.
• Double-checked cargo inventories and documentation for accuracy.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Coordinated warehouse organization scheme and product placements.
• Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
• Regularly reviewed invoices and double-checked orders.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

• Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
• Documented customer concerns and inquiry resolutions in internal computer system.
• Researched and resolved account and service problems with friendly, knowledgeable support.
• Worked with clients with various levels of tech literacy to determine and recommend repairs to their computer systems.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Inspected merchandise for quality and arranged proper display location on floor.
• Improved sales process and tracking with implementation of new point of sale (POS) system.

• Customer assistance with products
• Transactions processing and customer service.
• Maintained and organized planogram and merchandising