Noe Prado
San Lorenzo,CA
Summary
Detail-oriented administrative professional with proven success in overseeing administrative operations to enhance operational efficiency. Skilled at managing competing priorities and thriving in multitasking across multiple projects. Acknowledged for improving file management processes, resulting in quicker document retrieval and enhanced productivity. Bilingual in Spanish, offering strong communication skills in both languages. Committed to maintaining confidentiality of sensitive information while providing comprehensive support to team members."
Overview
6
6
years of professional experience
1
1
Certification
7
7
years of post-secondary education
Work History
Dispatcher/Operations Manager, Customer Experience
NorthStar Moving Company
San Leandro, CA
11.2021 - Current
- Prepared daily work and run schedules.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Tracked changes in computer system to keep records current and accurate.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Ordered supplies or equipment to issue to personnel.
- Recorded and maintained files or records of customer requests, work or services performed.
- Investigated and resolved customer and vendor issues to retain business.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
Social Media Internship
East Bay Regional Parks District
Oakland, CA
10.2019 - 03.2020
- Oversaw and tracked district's presence on Instagram, Facebook, Twitter.
- Posted engaging content to boost audience interaction.
- Devised promotional strategies to enhance park visibility within the community.
- Supported Marketing Director by researching and compiling relevant data.
- Create engaging content for social media platforms and websites.
Sales Associate
Famous Footwear
Hayward, CA
07.2018 - 08.2019
- Engaged with over 50 customers daily, offering product guidance based on needs.
- Executed daily department operations such as stocking and creating merchandise displays.
- Gained extensive knowledge of company's product range, resulting in higher monthly sales.
Education
High School Diploma -
Hayward High
Hayward, CA 08.2011 - 06.2015
Some College (No Degree) - Business Accountancy
Chabot College
Hayward, CA 08.2016 - 12.2019
Skills
- Bilingual Communication Skills in English and Spanish
- Record keeping
- Problem-solving
- Attention to detail
- Multitasking and organization
- Proficient in Microsoft Programs such as Excel, Word, and PowerPoint
- Data entry
- Decision-making
- Conflict resolution
- Verbal and written communication
- Active listening
- Customer service
Certification
- Forklift Operation Certification
Languages
English
Advanced (C1)
C1
Spanish
Advanced (C1)
C1
Affiliations
- photography
- hiking/backpacking
- mountain biking
References
References available upon request.
Timeline
Dispatcher/Operations Manager, Customer Experience
NorthStar Moving Company
11.2021 - Current
Social Media Internship
East Bay Regional Parks District
10.2019 - 03.2020
Sales Associate
Famous Footwear
07.2018 - 08.2019
Some College (No Degree) - Business Accountancy
Chabot College
08.2016 - 12.2019
High School Diploma -
Hayward High
08.2011 - 06.2015
- Forklift Operation Certification
Similar Profiles
Fernando GranadosFernando Granados
Furniture Mover at NorthStar Moving CompanyFurniture Mover at NorthStar Moving Company
Oleg BobarykinOleg Bobarykin
Mover at Michelson Moving Company & Good Shepherds Moving CompanyMover at Michelson Moving Company & Good Shepherds Moving Company
Spencer OwensSpencer Owens
Lead Mover at Ty's Moving Company Moving CompanyLead Mover at Ty's Moving Company Moving Company