Noel Castro

• Led the successful launch of the company’s private label brand on Amazon, driving immediate market penetration.
• Increased Amazon sales by $32,000 within the first two months by leveraging data-driven marketing strategies.
• Assisted in the development and execution of targeted marketing campaigns on Amazon to increase product visibility.
• Conducted in-depth market research to identify trends and optimize product listings with high-impact SEO keywords.
• Performed competitor analysis to refine product positioning and enhance competitive advantage in e-commerce.
• Managed multi-channel e-commerce platforms, including Shopify, Amazon, and eBay, ensuring seamless operations.
• Streamlined inventory management processes, enhancing accuracy and reducing fulfillment errors.
• Provided administrative support, improving communication and organizational efficiency.

• Collaborated closely with the dentist in patient care workflows, ensuring efficient and personalized treatment.
• Managed time-sensitive schedules, proactively communicating with the dentist on primary and secondary patient
concerns.
• Increased patient retention by ensuring timely recall appointments and consistent follow-ups for treatment plans.
• Coordinated complex client cases with dental labs, ensuring accuracy and timely delivery of dental prosthetics.
• Organized and facilitated patient treatment plans, thoroughly reviewing and explaining procedures to improve patient
understanding and satisfaction.

• Provided support to members by addressing account inquiries, processing transactions, and resolving issues promptly.
• Handled a high volume of phone calls, assisting with billing inquiries and promoting membership sales.
• Conducted facility tours for prospective members, effectively highlighting key features to drive membership conversions.
• Sold event rental packages, tailoring options to meet client needs and increasing facility rental bookings.
• Collaborated with team members to maintain a welcoming and efficient environment, ensuring member satisfaction.
• Utilized customer relationship management (CRM) tools to track member interactions and follow up on leads.
• Resolved customer complaints and issues, ensuring a positive experience and retaining memberships.

• Led customer service operations, managing the front service desk to ensure smooth daily workflows and efficient service.
• Delivered prompt, friendly, and knowledgeable customer support, addressing inquiries and resolving complaints with
professionalism.
• Skillfully de-escalated customer concerns, maintaining a calm demeanor and ensuring positive outcomes.
• Trained and mentored new team members, fostering a collaborative and customer-centric environment.
• Monitored service metrics and provided feedback to improve team performance and enhance customer satisfaction.
• Collaborated with management to implement customer service initiatives, driving improved service delivery.
• Processed returns, exchanges, and refunds, adhering to company policies while maintaining customer satisfaction.