Noel francis
Las Vegas
Summary
Dedicated and adaptable professional with a strong background in sales and customer relationship management. Known for effective interpersonal skills and a commitment to enhancing client loyalty through proactive engagement and support.
Overview
2
2
years of professional experience
Work History
Phone Sales Consultant
Hilton Grand Vacations Club
Las Vegas
04.2024 - 12.2025
- Engaged potential clients through effective phone communication and relationship-building.
- Presented vacation ownership options to enhance customer understanding and interest.
- Utilized CRM software to track client interactions and manage sales leads efficiently.
- Provided detailed product knowledge to address customer inquiries and concerns.
- Conducted follow-up calls to maintain client interest and foster loyalty.
- Attended training sessions to stay updated on company offerings and sales techniques.
- Maintained accurate records of customer interactions for reporting purposes.
OPC
Hilton Grand Vacations Club
Las Vegas
08.2024 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Some College (No Degree) - Physics
University of Colorado Denver
Denver, COSkills
- Client engagement
- Sales techniques
- Customer relationship management
- CRM software utilization
- Negotiation skills
- Persuasion skills
- Closing techniques
- Follow-up skills
- Objection handling
- Skilled negotiator
- Outbound and inbound calls
- Call center operations
- Sales expertise
- Prospect relationship building
- Reliable and punctual
- Lead management
- Objection management
- Professional communication
- Email and telephone etiquette
- Data entry
Timeline
OPC
Hilton Grand Vacations Club
08.2024 - 06.2025
Phone Sales Consultant
Hilton Grand Vacations Club
04.2024 - 12.2025
Some College (No Degree) - Physics
University of Colorado Denver