Noel Keller
Summary
Reliable, hardworking and motivated customer service professional focused on delivering exceptional support. Proven willingness to learn and take on any task to support the team and help business succeed. Offers strong communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Office Personel
Autostar Family Dealerships
2024.05 - Current
- Works with third party warranty company to correct all invoices to comply with warranty standards.
- Help all advisors with any warranty questions they may have and putting together and submitting pre authorization for CDJR.
- Deposits all checks and cash daily.
- Stocks in all new arriving vehicles daily for all 5 stores.
- Maintain the keeper system to ensure accuracy.
- Pull all service schedules and note what needs to be corrected so schedules can be cleared.
Warranty Administrator / Office Administrator
Groove CDJR Subaru
2022.07 - 2024.04
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor and followed up on missing information to complete processing.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Put together and submit all pre authorizations for CDJR
- Monitor, and clean up all PPM's sold by the advisors
- Monitor and organize all sublet invoices going to accounts payable.
Dental Assistant
Summit Dental Group
2021.05 - 2022.09
- Successfully assists the dentist by performing four-handed dentistry and other chair side duties
- Cleans and sanitizes dental tools and equipment, straightens operatories and restocks supplies to prep for the next patient and maintains health and safety practices
- Takes dental images following strict patient protection rules, applying lead apron
- Preps patients for dental procedures by taking blood pressure and administering topical prior to anesthetic.
- Explained treatment procedures and instructed patients on home care guidelines..
Education
Diploma - Travel and Tourism -
Antonelli Medical And Professional Institute
Pottstown, PA11.1997
Skills
- Time Management
- Task Prioritization
- Organizational Skills
- Quality Assurance
- Claims Processing
- Policy Enforcement
- Problem-Solving
- Multitasking
Additional Information
Experience in Dealer Track and Reynold and Reynolds DMS systems
Successfully completed Warranty Administrator learning plan for Subaru and CDJR
Willing to learn other brands
Timeline
Office Personel
Autostar Family Dealerships
2024.05 - Current
Warranty Administrator / Office Administrator
Groove CDJR Subaru
2022.07 - 2024.04
Dental Assistant
Summit Dental Group
2021.05 - 2022.09
Diploma - Travel and Tourism -
Antonelli Medical And Professional Institute
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