Gerry Cruz
San Francisco,CA
Summary
Dynamic Payroll Specialist with a proven track record at Robert Half, excelling in leadership and collaboration. Expert in SAP Payroll System, I enhanced operational efficiency and streamlined processes, while fostering a cohesive team environment. Adept at managing payroll audits and resolving inquiries, I prioritize accuracy and exceptional service delivery.
Overview
12
12
years of professional experience
Work History
1224 Principle Payroll/Personel Clerk
SFUSD
San Francisco, CA
01.2025 - Current
- Assisted administrative teams with accurate data entry and efficient document preparation.
- Facilitated clear communication between departments to ensure operational continuity.
Professional Youth Soccer Coach
Peninsula Youth Soccer Club
Foster City, USA
08.2016 - 12.2025
- Planned, organized, and executed practices for multiple teams, enhancing player skill development and teamwork.
- Fostered a healthy, safe environment that promoted development of fundamental soccer skills, emphasizing fair play and sportsmanship.
- Collaborated with fellow soccer coaches to coordinate schedules for games and tournaments, ensuring optimal team performance and participation.
- Established communication channels with parents and players, setting realistic expectations for team goals and addressing concerns effectively.
- Demonstrated strong interpersonal skills in tending to both parent and child concerns, fostering a positive and supportive team culture.
Payroll Specialist Queue Captain
Robert Half
San Francisco, USA
04.2023 - 01.2025
- Planned, assigned, and directed work of subordinate employees in payroll preparation and maintenance of employee personnel records; trained and instructed new employees.
- Reviewed and approved all payroll and personnel transaction documents; analyzed and interpreted economic provisions of collective bargaining agreements.
- Serves as departmental liaison with the civil service commission, controller, retirement, health service, and other offices in connection with the processing of personnel forms and records; confers with representatives of the civil service commission, controller's office, health service, and retirement systems in connection with the various rules and regulations applicable to subordinate personnel.
- Prepares and oversees the preparation of replies to inquiries of other city departments and outside organizations in connection with departmental personnel.
- Elevates the operating model by implementing strategic initiatives to improve efficiency and streamline processes within the payroll department.
- Actively participates in weekly queue captain huddles, fostering collaboration and ensuring alignment with organizational goals.
- Demonstrates leadership by holding and leading weekly queue huddles, providing guidance to team members, and addressing operational challenges.
- Addressed staffing shortages due to employee absences, maintaining operational efficiency.
- Identify training needs within the team and coordinate with the project manager and training lead to develop and implement targeted training programs.
- Communicated leadership announcements to queue, ensuring transparency and fostering cohesive team environment.
- Monitor the Case Management Metrics for the payroll queue, promptly identifying trends and issues, and collaborating with leadership on response plans.
Payroll Specialist
Robert Half
San Francisco, USA
02.2023 - 04.2023
- Conducted Payroll Audits, reviewing payroll records to ensure W2 accuracy aligned with previous year's data.
- Managed Payroll Ticketing system, handling high volume of inquiries and resolving colleagues' payroll-related questions.
- Facilitated employee interviews to address inaccuracies in W2s and pay stubs, organizing meetings and providing support for corrections.
- Operated in a Call Center capacity, fielding and responding to calls from employees concerning payroll and general questions, demonstrating strong communication skills and knowledge of payroll processes.
- Directed and escalated inquiries to the appropriate department, ensuring swift resolution and maintaining a high level of customer service.
Accounts Payable Clerk
House of Bagels
San Francisco, USA
02.2018 - 12.2022
- Prepared and processed invoices and payments, ensuring accuracy and compliance with financial regulations for payroll and personnel records.
- Generated comprehensive aging reports, identifying discrepancies and implementing proactive solutions through customer outreach to resolve issues efficiently.
- Managed accounts receivable department, following up with customers and inputting data into QuickBooks to ensure timely collections.
- Partnered with business owners to uphold high customer satisfaction levels, addressing inquiries and delivering timely resolutions aligned with departmental protocols.
- Initiated outreach programs to potential clients, aiding in the expansion of the customer base while developing strong business relationships that support organizational growth.
- Managed the order department with a focus on problem-solving, addressing customer concerns effectively to ensure seamless operations.
- Initiated outreach programs to potential clients, aiding in the expansion of the customer base while developing strong business relationships that support organizational growth.
Asset Protection Specialist
Target
San Francisco, USA
01.2016 - 02.2018
- Maintained a secure store environment, ensuring the safety of both customers and staff through effective implementation of security measures.
- Implemented and adhered to asset protection policies and procedures to prevent theft and shortage, safeguarding the store's assets.
- Supervised store activities, reporting trends or suspicious activities to supervisors to enhance overall security and loss prevention efforts.
- Conducted comprehensive merchandise audits for all store products, identifying and addressing discrepancies to ensure accurate inventory records.
- Demonstrated effective conflict resolution skills by carefully and calmly deescalating high-tension situations within the store environment.
- Trained team members on merchandise protection techniques, improving awareness and adherence to safety protocols.
Camp Leader
YMCA
San Francisco, USA
12.2013 - 08.2015
- Identified and reported critical incidents swiftly, showcasing strong decision-making skills in emergency situations while prioritizing the safety and well-being of staff and participants.
- Oversaw execution of planned activities and initiatives, ensuring high participation and satisfaction among team members and stakeholders.
- Acted as a positive role model within the organization, creating a supportive and inclusive environment that encourages professional development and collaboration.
- Developed and implemented programs addressing diverse employee needs, enhancing engagement and workplace support.
- Advocated for healthy workplace practices by role-modeling wellness initiatives, encouraging an active and balanced lifestyle.
- Communicated effectively with staff, management, and external partners, fostering positive relationships within organization and community.
- Embodied and promoted core values of integrity, respect, and responsibility in all interactions, fostering a culture of accountability and trust among colleagues and stakeholders.
Education
Accounting - Undergrad
San Francisco State University
01.2022
Accounting - Undergrad
San Francisco State University
01.2016
Electrical Engineering - Undergrad
Foothill College
01.2014
Skills
- SAP Payroll System
- QuickBooks
- Workforce Time and Attendance
- Employee Central
- Collaboration
- Leadership
- Oral communication
- Organization
- Time management
- Adaptable
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Google Drive
- Zoom
- Frontline
- Red Rover
Projects
SFUSD Payroll Tasks/Projects, Assisted preparing W-2/Data Clean Up/System Comparisons, Lead add on audit and retroactive pay, Worked on escalated cases by the union
Timeline
1224 Principle Payroll/Personel Clerk
SFUSD
01.2025 - Current
Payroll Specialist Queue Captain
Robert Half
04.2023 - 01.2025
Payroll Specialist
Robert Half
02.2023 - 04.2023
Accounts Payable Clerk
House of Bagels
02.2018 - 12.2022
Professional Youth Soccer Coach
Peninsula Youth Soccer Club
08.2016 - 12.2025
Asset Protection Specialist
Target
01.2016 - 02.2018
Camp Leader
YMCA
12.2013 - 08.2015
Accounting - Undergrad
San Francisco State University
Accounting - Undergrad
San Francisco State University
Electrical Engineering - Undergrad
Foothill College