Noel Lukas
Branch Manager
Rocklin,CA
Summary
Expert Field Service Manager offering advanced competencies in budgeting, planning and customer satisfaction. Proven success in team building, business and new market growth. Builds long-term customer relationships to improve retention. Effective at implementing strategy improvements aligned with company mission, values and goals. All while maintaining a strong safe work environment.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Branch Manager
Evoqua Water Technologies
Sacramento , CA
09.2015 - Current
- Reduced time to complete service calls and expertly retained key customers.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Lead two branches in Northern and Central California in field service activities
- To ensure operating expenditure for team is within budget by checking /controlling all expenses in daily operations of trade
- To identify and implement any processes which will enhance operational effectiveness of Branch. Research via client interaction as well as looking at best practices, improved contract margins by 38% in 2021
- Lead and develop effective team through communication, performance management, development plans and reward/recognition practices
Commissioning Supervisor
Cosomdyne
Sacramento, CA
05.2011 - 09.2015
- Handled scheduling of subcontractors and staff to complete projects within required timeframes. Reduced callbacks by 17% in 2021.
- Read piping and instrument diagrams, schematics and electrical diagrams to layout plans for start up.
- Tested materials and tools for projects
- Worked closely with contractors, customers and project management teams on different states of project execution.
- Confirmed testing software met future system requirements.
- Visited customer locations to complete assignments.
- Diagnosed, repaired and calibrated various transmitters, probes. and analytical equipment at customer sites
- Applied safety and electrical code regulations on every job.
- Adjusted, calibrated and repaired faulty components within diagnostic and operational equipment.
Operations Technician
Linde Group
Sacramento, CA
06.2002 - 05.2011
- Maintained automated processing between systems
- Operated equipment such pre purification units, refrigeration systems and large air compressors to achieve optimal effectiveness of plan and complete production tasks.
- Cleaned work areas to comply with safety regulations.
- Performed tests of water chemistry in cooling towers.
- Worked between other sites to train and educate new employees or during acquisitions.
- Developed team communications and information for meetings.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Machinist Mate
United States Naval Service
Norfolk, VA
06.1998 - 06.2002
- Inspected, repaired and replaced system components.
- Performed preventive and corrective maintenance on air, water sewer systems as well as engines and generators.
- Read and interpreted technical documentation.
- Removed, lubricated and adjusted compression equipment parts.
- Safely operated heavy machinery such as pumps, fans, generators, without incident.
- Measured, examined or tested completed units to check for defects and verify conformance to specifications using precision instruments such as micrometers.
- Used coordination and planning skills to achieve results according to schedule.
Education
Bachelor of Arts - Organizational Leadership
Chapman University
Folsom, CA 04.2008 - 05.2010
Skills
Employee scheduling
Tool and equipment maintenance
Staff Management
Customer billing management
Financial Management
Negotiation
Budgeting
Business Development
Time Management
Conflict Resolution
Training and Development
Certification
Universal Refrigeration license.
Timeline
Branch Manager
Evoqua Water Technologies
09.2015 - Current
Commissioning Supervisor
Cosomdyne
05.2011 - 09.2015
Bachelor of Arts - Organizational Leadership
Chapman University
04.2008 - 05.2010
Operations Technician
Linde Group
06.2002 - 05.2011
Universal Refrigeration license.
04-1999
Machinist Mate
United States Naval Service
06.1998 - 06.2002